Kirsty Rich
ADELAIDE,Australia
Summary
Community Activation Officer with Alexandrina Council, Exceptional Customer Service, skilled in advocacy and community engagement. Proven track record in enhancing visitor experiences and fostering strong client relationships. Adept at public speaking and problem-solving, I effectively collaborated with local artists and implemented feedback mechanisms to elevate cultural offerings. Committed to promoting well-being and safety in the community.
Overview
12
12
years of professional experience
Work History
Community Activation Officer
Alexandrina Council - Arts Culture Tourism
Adelaide, Australia
09.2023 - Current
- Developed community engagement initiatives that increased participation in local arts and culture.
- Enhanced visitor experiences by creating programs that showcased regional arts and cultural events.
- Collaborated with local artists to showcase talents in council-sponsored exhibitions and launch events
- Implemented feedback mechanisms to actively incorporate community input into cultural offerings.
- Managed budgets for arts and cultural programs within the council's framework.
- Maintained positive working relationship with fellow staff and management.
Customer Experience Officer
Alexandrina Council
Goolwa, Australia
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions in customer service.
- Established strong rapport with customers through active listening, empathy, and clear communication skills.
- Managed customer service inquiries at front desk and via phone, ensuring prompt resolution of issues.
- Supported successful gallery launches in Art and Culture sector, enhancing visitor engagement.
- Greeted and assisted customers during Kuli-War exhibition, fostering an inviting environment.
- Research exhibitions to be able to provide enhanced experience for visitors.
- Created a positive work environment by encouraging teamwork and open communication.
Lived Experience Advocate with
Women's Safety Services - EMBOLDEN, Emerging Minds, LEELAN and other Community Engagement
Adelaide, Australia
11.2013 - Current
- Facilitated collaboration among government and community organizations to effectively address domestic violence and homelessness.
- Engaged with police officers through training programs for cadets, detectives, and call centre operators to enhance understanding of responding to violence against women and children.
- Assisted SAPOL in training programs focused on domestic violence awareness and response.
- Advocated for policy changes to enhance women's safety in the community.
- Media Advocacy and lived experience engagements, Public Speaking (sharing a personal experience for education purposes), Engagement with Members of Parliament.
- Drafted legal documents and resources for community education initiatives.
- Provided expert support and friendly service in every client interaction to foster positive relationships.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Worked effectively with fellow team members.
Body Corporate Reports
Helen Brenan
EDGEHILL , CAIRNS QLD
05.2020 - 10.2023
- Responsibilities work from home role, Building and Property searches online, Compiling of property disclosure statements, Property Legal documentations, Checking and sending reports, Liaising with Agents, Assisting with Marketing.
- Completed day-to-day duties accurately and efficiently.
- Contributed ideas and solutions that improved team outcomes.
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified and implemented creative solutions to enhance customer satisfaction.
Advocacy and Co-Pilot
Emerging Minds
01.2021 - 01.2023
- Advocated for and coordinated online resources on family violence, children with disability, wellbeing, and parenting, enhancing community access to vital information.
Women's Information Services (Aldinga beach Children's Centre)
09.2017 - 01.2019
- Referrals for social services, Supportive listening, Teamwork, participating in groups to support Women, Management of Portfolios for Domestic Violence and Women's Health, Community Engagement, Public speaking.
Education
Advanced Diploma of Conveyancing - Legal Assistant
TAFE SA
06-2025
Skills
- Advocacy and support skills
- Excellent communication skills
- Public Speaking and Media Engagement
- Understanding of importance of health and well-being self-care
- Sensitive to Culture and difference in social background diversity
- Community engagement
- Excellent telephone manner
- Typing speed approx 60wpm
- General office administration
- Data entry
- Compiling of legal documents
- Client liaising
- Working with various databases
- Problem-Solving
- Attention to Detail
- Client Relationships
- Integrity and Honesty
Accomplishments
- 10/01/23, Advanced Diploma of Conveyancing - Ongoing
- 01/01/18, Certificate III Women's Foundation Study TAFE SA
- 01/01/18, Certificate of Participation Women's Safety Services Shark Cage group
- 01/01/18, Facilitating Groups Women's Information Services
- 01/01/17, Completion of Women's Information Services Training
- 01/01/17, ESAFETY training
- 01/01/17, Photo Voice - Domestic Violence community awareness project
References
- Megan Hughes, Principal Service Development Manager, Anglicare, Megan Ilughes anglicaresa.com.au, 0408 845 051
- Sandy Discombe, RN, 0449 825 084
Timeline
Community Activation Officer
Alexandrina Council - Arts Culture Tourism
09.2023 - Current
Customer Experience Officer
Alexandrina Council
09.2023 - Current
Advocacy and Co-Pilot
Emerging Minds
01.2021 - 01.2023
Body Corporate Reports
Helen Brenan
05.2020 - 10.2023
Women's Information Services (Aldinga beach Children's Centre)
09.2017 - 01.2019
Lived Experience Advocate with
Women's Safety Services - EMBOLDEN, Emerging Minds, LEELAN and other Community Engagement
11.2013 - Current
Advanced Diploma of Conveyancing - Legal Assistant
TAFE SA