Kirti Grover
Perth,WA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Shift Supervisor and Checkout Operator
IGA
09.2022 - Current
- Customer handling and assisting the workers in case of refunds and ensuring all the duties are done smoothly
Shift Supervisor and Checkout Operator
India Grocer Cash and Carry
03.2022 - 03.2025
- Dealing with customers and ensuring all the stock is filled. Making sure all the coworkers are doing their duties properly
Education
Certificate 2 - Security Operations
Statement of Attainment - Cardiopulmonary Resuscitation, basic emergency life support and first aid
Statement of Attainment - Responsible service of alcohol
Statement of Attainment - Work safely in Construction Industry
Cert3 - Commercial cookery
Global college Australasia
Cert4 - Commercial cookery
Global college Australasia
Diploma - Hospitality management
Global college Australasia
Advance diploma - Hospitality management
Global college Australasia
Skills
- Team leadership
- Staff management
- Safety and security procedures
- Staffing and scheduling
- Active listening
- Computer proficiency
- Complaint handling
- Complaint resolution
- Call management
- Physical fitness
- Fluent in Communication
Hobbies
- Sketching
- Travelling
- Blogging and writing
Timeline
Shift Supervisor and Checkout Operator
IGA
09.2022 - Current
Shift Supervisor and Checkout Operator
India Grocer Cash and Carry
03.2022 - 03.2025
Certificate 2 - Security Operations
Statement of Attainment - Cardiopulmonary Resuscitation, basic emergency life support and first aid
Statement of Attainment - Responsible service of alcohol
Statement of Attainment - Work safely in Construction Industry
Cert3 - Commercial cookery
Global college Australasia
Cert4 - Commercial cookery
Global college Australasia
Diploma - Hospitality management
Global college Australasia
Advance diploma - Hospitality management
Global college Australasia
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