Layla Black
Maclean,New South Wales
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. As well as a friendly Cashier/Waitress with a strong understanding of the hospitality and retail industries. A personable individual possessing a strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Checkout Operator \ Checkout Supervisor
Spar
Maclean , New South Wales
05.2020 - 01.2024
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Greeted customers in a friendly and courteous manner.
- Maintained cleanliness of the checkout area and ensured it was well stocked at all times.
- Balanced tills daily to ensure the accuracy of transactions.
- Inspected returned items for damage before issuing refunds or exchanges.
- Followed store policies regarding returns, refunds, and discounts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored employee productivity levels regularly to identify areas of improvement.
- Resolved customer complaints promptly while ensuring customer satisfaction.
Waitress
Wallabian
Maclean , New South Wales
02.2023 - 12.2023
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
High School Diploma -
Maclean High School
Maclean09-2022
Skills
- Team Contribution
- Retail Merchandising
- Retail Transactions
- Guest Service
- Money Handling
- Complaint Resolution
- Merchandise Stocking
- Customer Service
- Customer Relations
- Customer Assistance
- Team Leadership
- Relationship Building
- Work Task Prioritization
Certification
- RSA/RCG; issued 5/11/2023
References
- Wallabian - Owner;
Name: Yuka Miyashiro
Contact: 0422439980
- Spar - Store Manager;
Name: Luke Hanlon
Contact: 0476757595
- Spar - Supervisor;
Name: Tania Peene
Contact: 0438161361
Timeline
Waitress
Wallabian
02.2023 - 12.2023
Checkout Operator \ Checkout Supervisor
Spar
05.2020 - 01.2024
High School Diploma -
Maclean High School
- RSA/RCG; issued 5/11/2023
Similar Profiles
Hunter NortmanHunter Nortman
Maintenance Technician at SPARMaintenance Technician at SPAR
Isabel KempIsabel Kemp
Cashier, Deli at SparCashier, Deli at Spar
Emmanuel ObiohaEmmanuel Obioha
Supervisor at SPARSupervisor at SPAR