Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Layla Black

Maclean,New South Wales

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. As well as a friendly Cashier/Waitress with a strong understanding of the hospitality and retail industries. A personable individual possessing a strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Checkout Operator \ Checkout Supervisor

Spar
Maclean, New South Wales
05.2020 - 01.2024
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Greeted customers in a friendly and courteous manner.
  • Maintained cleanliness of the checkout area and ensured it was well stocked at all times.
  • Balanced tills daily to ensure the accuracy of transactions.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Followed store policies regarding returns, refunds, and discounts.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Monitored employee productivity levels regularly to identify areas of improvement.
  • Resolved customer complaints promptly while ensuring customer satisfaction.

Waitress

Wallabian
Maclean, New South Wales
02.2023 - 12.2023
  • Greeted customers and provided menus.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Education

High School Diploma -

Maclean High School
Maclean
09-2022

Skills

  • Team Contribution
  • Retail Merchandising
  • Retail Transactions
  • Guest Service
  • Money Handling
  • Complaint Resolution
  • Merchandise Stocking
  • Customer Service
  • Customer Relations
  • Customer Assistance
  • Team Leadership
  • Relationship Building
  • Work Task Prioritization

Certification

- RSA/RCG; issued 5/11/2023

References

  • Wallabian - Owner;

Name: Yuka Miyashiro

Contact: 0422439980

  • Spar - Store Manager;

Name: Luke Hanlon

Contact: 0476757595

  • Spar - Supervisor;

Name: Tania Peene

Contact: 0438161361

Timeline

Waitress

Wallabian
02.2023 - 12.2023

Checkout Operator \ Checkout Supervisor

Spar
05.2020 - 01.2024

High School Diploma -

Maclean High School

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Layla Black