Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Timeline
Generic

KIRTI PAWAR

Sydney,Australia

Summary

Dedicated customer service agent and inflight manager with over 9 years of experience in the aviation industry. Known for exceptional time management skills, adept at efficiently resolving issues, and consistently improving customer satisfaction levels.

Overview

12
12
years of professional experience

Work History

Childcare Educator

Learn and Laugh
02.2024 - Current
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.

Food and Beverage Attendant

Spice Room
06.2023 - 12.2023
  • Welcoming and Greeting customers.
  • Arranging seating areas.
  • Taking orders.
  • Serving food and beverage to customers.
  • Keeping the restaurant area spick and span.
  • Coordinating and helping team members.
  • Generating invoices and processing payments.

Senior Flight Attendant

SpiceJet Ltd
09.2013 - 07.2022
  • Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to take-off.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Offered personalized assistance to children, elderly, and passengers with special needs.
  • Worked flexible hours, night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.

Education

MBA - Human Resources Management

Annamalai University
05.2015

No Degree - Certificate III in Early Childhood Education And C

H&H Accredited Training Pty Limited
Sydney, NSW
08-2025

Skills

  • Crew Resource Management
  • Care planning
  • Conducting Briefings
  • Verbal and Written Communication
  • Activity Planning
  • Condition Reports
  • People Skills
  • Customer Inquiries
  • Teamwork

LANGUAGES

English
Hindi
Marathi
Kannada

Accomplishments

  • Recognized as Employee of the Month for handling intense situations with poise and compassion.
  • Attended various trainings and workshops and rewarded with job promotion as a result.

Timeline

Childcare Educator

Learn and Laugh
02.2024 - Current

Food and Beverage Attendant

Spice Room
06.2023 - 12.2023

Senior Flight Attendant

SpiceJet Ltd
09.2013 - 07.2022

MBA - Human Resources Management

Annamalai University

No Degree - Certificate III in Early Childhood Education And C

H&H Accredited Training Pty Limited

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KIRTI PAWAR