Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kisha Mountney

Gladstone,QLD

Summary

I am a self-motivated and dependable Year 11 student at Trinity College, Gladstone, with strong communication, leadership, and teamwork skills. Bilingual in English and Tagalog, I bring valuable cross-cultural communication abilities to any environment. I have experience in customer service through my role at a music store, where I developed strong organisational skills, attention to detail, and the ability to handle products with care and professionalism.

I am tidy, respectful, and uphold high moral standards as I work toward a future career in law, with a particular interest in human rights advocacy. I actively participate in school life through competitive volleyball and music, performing in both the choir and string ensemble as a violinist. Academically, I am focused on strengthening my skills in English, Modern History, and Legal Studies. I am adaptable, quick to learn, and thrive under pressure.

Beyond school and work, I enjoy modelling and creating product reviews for brands on Instagram, which allows me to combine creativity, communication, and self-presentation in a professional setting. I also offer dog sitting and babysitting services, which have helped me build a strong sense of responsibility, time management, and care when working with both animals and children.

Overview

1
1
year of professional experience

Work History

Retail Assistant

Mackay Music
Mackay , QLD
02.2024 - 07.2025
  • Assisted customers in selecting instruments and accessories based on needs.
  • Managed inventory by restocking shelves and organising products effectively.
  • Operated point-of-sale systems to process transactions accurately and efficiently.
  • Provided product demonstrations to enhance customer understanding and engagement.
  • Collaborated with team members to create a welcoming store environment.
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Maintained cleanliness and organisation of sales floor and display areas.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Education

Trinity College Gladstone
Gladstone, QLD
11-2026

Skills

  • Customer service
  • Inventory management
  • Point-of-sale operation
  • Team collaboration
  • Effective communication
  • Hospitality and accommodation
  • Sales floor organization
  • POS systems
  • Stockroom organization
  • Cash handling accuracy
  • Adaptability and resilience
  • Upselling strategies
  • Patience and empathy
  • Time management capabilities
  • Multitasking

Accomplishments

  • Academic Integrity Award
  • Academic high honours
  • Held formal leadership roles
  • Recognised for responsibility

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

Timeline

Retail Assistant

Mackay Music
02.2024 - 07.2025

Trinity College Gladstone
Kisha Mountney