Summary
Overview
Work History
Education
Skills
Websites
Videography/ Photography
Languages
Timeline
Generic

Kishork Thananjeyan

Wheelers Hill,Vic

Summary

Being an aggressive and enthusiast individual, seeking a position that can utilize and enhance my skills and knowledge. I am extremely passionate about cars and capable of spreading this love and appreciation to customers Profile Summary. An enthusiastic individual Eager to learn new skills, techniques, and methodologies Always willing to innovate new things to enhance goodwill Personal Qualities Highly motivated and eager to learn more Excellent communication skills Ability to work as individual as well as in teams. Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.

Overview

6
6
years of professional experience

Work History

Automative Content Creator /Marketing Co-ordinator

One6Five
08.2021 - Current
  • Applied current editing and photography tools to tell great stories.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Develop original content through social listening and independent sources.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Identified target audiences to analyze characteristics, behavior and media habits.
  • Conducted online research to obtain relevant information and materials.
  • Strengthened content through proofreading and editing.
  • Generated stories to reflect current trends and news to pull audience into website.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Studied and commented on current news and trends.
  • Developed creative approaches to video production to create unique and engaging content.
  • Worked closely and communicated regularly with clients to understand and capture vision on video.
  • Produced videos according to client specifications, including desired length, style and pace.
  • Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
  • Edited videos and rearranged shots to match creative or production requirements.

Call Centre Specialist

Miele
05.2022 - 08.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Approved and terminated customer contracts upon request.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Courier driver

Kisha Aus Services
03.2018 - 04.2022
  • Maintain consistent on-time delivery record with 90% of all orders arriving ahead of schedule
  • Build relationships with clients and forward the necessary queries or issues to supervisor
  • Maintain delivery records and mileage logs
  • Having clean driving record
  • Maintained professional and friendly demeanour during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Crew member

McDonalds, Waverley Gardens
12.2018 - 11.2019
  • Performed roles in the kitchen
  • Maintained food safety standards
  • Kept the restaurant clean and sanitised

Customer Service Representative

Mc Donald’s
06.2017 - 10.2018


  • Complaint resolution, Food handling work
  • working in the kitchen
  • serving customers in store


Education

High School Diploma -

Nazareth College
Noble Park, VIC
11.2018

Skills

  • Excellent interpersonal and customer service skills
  • Great networking skills
  • Good listening & communication skills
  • Ability to read people and cater sales to them individually
  • Active Listening
  • Critical Thinking
  • Time Management
  • Complex Problem-Solving
  • Multitasking Abilities
  • Creative Thinker
  • Quality Assurance

Videography/ Photography

Videography and Photography is my biggest passion. I have learned all the necessity skills to upskill my knowledge in this field. I am always on social media platforms up to date with trends and using those opportunities to produce more content. I currently manage several social media platforms on both Instagram and TikTok and was able to manage such an huge success. I always had an eye for details when producing content, always making sure i have put in my best in content creation. i was able to generate a huge audience and several viral video on those social media platforms. when it comes to video editing and photography skills i personally do all the editing and publishing. As you can tell content creation is my biggest passion and i truly want to be part of a team where i can gain more knowledge in this field as well as showcase my skills.

Languages

Tamil
Native or Bilingual
Sinhalese
Limited Working
Hindi
Elementary

Timeline

Call Centre Specialist

Miele
05.2022 - 08.2023

Automative Content Creator /Marketing Co-ordinator

One6Five
08.2021 - Current

Crew member

McDonalds, Waverley Gardens
12.2018 - 11.2019

Courier driver

Kisha Aus Services
03.2018 - 04.2022

Customer Service Representative

Mc Donald’s
06.2017 - 10.2018

High School Diploma -

Nazareth College
Kishork Thananjeyan