ASHIQUL ISLAM
Kambah,ACT
Summary
To represent the highest standard of excellence in all place upkeep and customer satisfaction. Effective at interviewing, examining and testing patients to evaluate the cause of current symptoms. Knowledgeable about regulatory and documentation requirements, ethical standards and insurance regulations. Proficient in updating electronic health records.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavior Support Practitioner
Positive Rhythm
ACT
10.2023 - Current
- Organizing and making an effective plan to complete tasks on time
- Assisting patients in developing healthier thought patterns and behaviors
- Analyzing patients’ behavioral patterns to diagnose mental health disorders
- Developing suitable treatment programs based on patients' diagnoses
- Adjusting treatment programs accordingly
- I recommended activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions
- I am maintaining detailed counselling and observation notes on each patient
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Recorded patients' health histories and provided over one consultations fortnightly.
- Elevated patient care standards by continuously seeking opportunities for professional development and attending relevant workshops or conferences.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Researched industry innovations and emerging treatments to improve care delivery.
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
- I am collaborating with patients' families to obtain feedback on implemented treatment plans and patients' progress
- We are educating patients’ Support workers parents and related Stake holder to improve the client's quality of life.
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Met with patients to discuss concerns, review histories and perform examinations.
- Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
- Implemented therapeutic regimens and other interventions to mitigate symptoms and prevent reoccurrence.
Therapeutic Youth Worker
Mackillop Family Service
10.2023 - Current
- Meeting the child or young person's daily care needs such as personal hygiene, health and well-being, medical, transportation, recreational and educational support needs
- Contribute to and maintain a quality care environment for all children and young people that is safe, clean and personalized to those that live there
- Document accurately events and developments related to the day-to-day provision of care on the child or young person's journey with us
- Utilizing trauma informed practices and supports in day-to-day care provision for children and young people
- Providing positive behaviour support, therapeutic interventions and safety to children and young people who may experience events of escalation and crisis
- Supporting young people in developing essential life skills, including education, vocational training, and independent living skills
- Encouraging and facilitating opportunities for social engagement, recreation, and community involvement
- Collaborating with the care team to develop and implement individualized support plans Advocating for the rights and needs of the children and young people Support young people in developing essential life skills, including education, vocational training, and independent living skills
- Acting as a mentor and role model, providing guidance and support in developing healthy interpersonal relationships
- Promoting and supporting positive relationships and connections for children and young people with family, culture and community
- Empowering young people to set and achieve personal goals, fostering a sense of agency and autonomy in their lives
- Supporting children and young people to identify their strengths and aspirations, helping them build a positive vision for their future
- Help children and young people reach developmental and life milestones towards a healthy, happy and thriving life.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings.
- Implemented comprehensive assessments to identify areas of improvement and tailor intervention plans accordingly.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Behavior Support Therapist
Target Behavior Therapy
09.2023 - Current
- Organizing and making an effective plan to complete tasks on time
- Assisting patients in developing healthier thought patterns and behaviors
- Analyzing patients’ behavioral patterns to diagnose mental health disorders
- Developing suitable treatment programs based on patients' diagnoses
- Adjusting treatment programs accordingly
- I recommended activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions
- I am maintaining detailed counseling and observation notes on each patient
- I am collaborating with patients' families to obtain feedback on implemented treatment plans and patients' progress
- We are educating patients’ Support workers parents and related Stake holder to improve the client's quality of life.
- Trained families and caregivers on supportive techniques, strengthening relationships between clients and their support systems.
- Improved client behavior by implementing customized therapy plans and monitoring progress.
- Utilized evidence-based practices to design tailored interventions, enhancing overall treatment success rates.
- Evaluated the efficacy of implemented interventions using ongoing data analysis, allowing for timely adjustments as needed.
- Delivered comprehensive assessments and evaluations, guiding appropriate intervention strategies.
- Collaborated with school staff to develop classroom accommodations, supporting the academic success of clients in educational settings.
- Provided crisis intervention services, ensuring safety and well-being of clients during critical moments.
- Promoted a positive environment for both staff and clients by modeling empathetic communication and active listening skills.
- Conducted functional behavior assessments to identify triggers, resulting in more effective behavioral interventions.
- Led parent training sessions on effective behavior management strategies, fostering a consistent approach at home and in therapy sessions.
- Participated in professional development opportunities to stay current with best practices in the field of behavioral therapy.
Loss Prevention Officer
Southern Cross Group
10.2021 - Current
- General security duties
- Delivering exceptional customer service skills to patron's overseeing the safety of all patrons within the venue
Case Manager
Access Life care
08.2023 - 02.2024
- Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer
- Ensure appropriate information is provided and explained to the customer at all times regarding the service agreement, including the customer handbook
- Where applicable, develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines
- Provide financial and case management services to customers, and representatives where required
- On boarding and maintenance of customers' packages and portfolios.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Team Leader
ABILITIES ENABLED GROUP
08.2022 - 07.2023
- Assistance with Personal-Care Assistance to Access Community Support developing Independent Living Skills Developmental Life Skills Assisting client to maintain hygiene
- Documented all in Software, Preparing meals and snacks.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Behavior Support Clinician
Distinct Directions
10.2022 - 06.2023
- Organizing and making an effective plan to complete tasks on time
- Assisting patients in developing healthier thought patterns and behaviors
- Analyzing patients’ behavioral patterns to diagnose mental health disorders
- Developing suitable treatment programs based on patients' diagnoses
- Adjusting treatment programs accordingly
- I recommended activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions
- I am maintaining detailed counseling and observation notes on each patient
- I am collaborating with patients' families to obtain feedback on implemented treatment plans and patients' progress
- We are educating patients’ Support workers parents and related Stake holder to improve the client's quality of life.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Researched industry innovations and emerging treatments to improve care delivery.
- Provided consultation to staff and administration on patient treatment.
Assistant in Nurse
RFBI Dubbo Masonic Village
12.2021 - 04.2023
- Working in the Dementia Department alone
- Implementing general housekeeping procedures
- A caring personality, empathy, compassion
- Ability to establish and foster good relationships
- Assisting clients to maintain hygiene
- Documented all in Software, Preparing meals and snacks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Aviation Screening Officer
Certis Security
09.2022 - 03.2023
- Identify and handle weapons, explosives and prohibited items Work effectively in a transport security environment Control access to and exit from a security sensitive area Establish and maintain a sterile sensitive area Manage disruptive behavior and unlawful interference within the transport security environment Conduct frisk search of persons Conduct screening using explosive trace detection Manage the flow of items for screening by X-ray screening equipment Screen articles by interpreting X-ray images Operate body scanner Identify powders, liquids, aerosols and gels (PLAGs) Conduct vehicle search for access to security sensitive areas Apply awareness of dangerous goods and hazards substances in the transport security environment Control persons using empty hand techniques Conduct security screening using walk-through metal detection equipment Conduct security screening using hand-held metal detectors
PCA
Prestige In-home Care
05.2022 - 07.2022
- In Home Disable Support Work
- Implementing general housekeeping procedures
- A caring personality, empathy, compassion
- Ability to establish and foster good relationships
- Assisting clients to maintain hygiene
- Take clients to shopping and events.
Assistant in Nurse
Aged Care, Bellarine Lakes
04.2022 - 06.2022
- Working in Memory Support Department
- Implementing general Care procedures
- Make sure Resident never feel that they are in facility centre
- Ability to establish and foster good relationships
- Assisting client to maintain hygiene
- Preparing meals and snacks
- Documented all in Software, Preparing meals and snacks.
Security Officer
MONJON Australia PTY LTD
09.2018 - 10.2021
- Security Officer at GENERAL MOTORS HOLDEN, Port Melbourne
- Maintain all procedure at gate house (data entry, monitoring surveillance equipment’s, key management, access control system etc.)
- Building rapports with answering and assisting patrons with directions and general queries
- Receiving phone calls from customers and contractors regarding their complains and solving them in an effective way Liaising with contractors regarding any guideline provided by property management
- Securing premises and personnel by patrolling property; Ensuring operation of equipment by completing preventive maintenance requirements; Contributing to team effort by accomplishing related results as needed
- Providing First Aid and CPR when required for public
- Monitoring surveillance equipment; inspecting buildings equipment and access points; Signing in and off visitors and contractors in the premises
- Monitoring and warning potential violators of mall policy
- Maintaining visible security presence to deter shoplifting and other criminal activities
- Reporting on any fire alarm and security door mismanagement or malfunctioning
- Ensuring no unauthorized entry into restricted areas
- Handling emergency situations smoothly and efficiently
- Preventing losses and damages by reporting irregularities Writing incident reports by recorded observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Supervisor, Room Checker, House person and Public Area attendant
AHS Hospitality Pty Limited
09.2015 - 09.2018
- Supervisor Duties (Room Checker): Focusing on those simple acts of care and thoughtfulness that make all the difference in good housekeeping
- High standards of personal presentation, a five star approach to service delivery and a no compromise approach to standards
- Managing a team that provides clients with professional dusting, vacuuming, polishing and linen services
- Leading a team of Room Attendants to maintain rooms to the highest standard possible
- Ensuring top level of cleaning and setting up services in all guest rooms
- Rearranging and assembling furniture in rooms
- Moving furniture to clean under and behind it
- Inspecting the work of cleaners for conformance to prescribed standards of cleanliness
- Reporting any maintenance issues to senior maintenance managers
- Disinfecting and deodorising toilet bowls and lavatories
- Ensuring that housekeeping materials and equipment are well maintained and used correctly
- Carrying out any reasonable guest requests
- Creating a list of rooms that have to be cleaned immediately
- Informing managers about the status of cleaned rooms
- Safeguarding the personal items of guests.
Guest Service Manager
Hotel Bengal Canary Park
12.2013 - 06.2015
- Greeting each guest in a courteous and friendly manner as a unique individual and listen attentively to their requests
- Getting the required formal information from the customers and making entries in the hotel official records Asking customers about their requirements and telling them about the facilities available Coordinating with the members from other departments for the smooth on goings of hotel work Maintaining cleanliness at the Front Desk and areas surrounded Attending phone calls and answering customers' queries regarding reservations and hotel services and facilities Finding the best places for dining and local entertainment for guests and give recommendations from personal experience from the area, Helping guests find local entertainment venues and events
- Directing guests to doctors, dentists, veterinarians or hospitals in case of an emergency, making appointments for guests as needed
- Staying up to date with local concerts, sporting events, and other activities.
Guest Service agent
Pacific Lake View Hotel
12.2010 - 11.2013
- Answering phone calls, giving directions and providing information to the customers regarding hotel facilities and services Processing the reservation requests in person, via phone as well as internet Caring to the needs of customers and ensuring the best prompt service to them Receiving and following through on all reservation requests, changes, and cancellations received by phone, email, or 3rd party request
- Verifying availability of room type and rates
- Accommodating and documenting special requests
- Resolving guest problems quickly, efficiently and courteously Adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring customers safety
- To manage daily billing and payments
- Maintain accurate reservation information.
Education
Certificate III in Security (Control Room Operations) -
Knights College
01.2019
Certificate II in Telecommunications (Cabling) -
COMTECH TRAINING
01.2019
Certificate II in Security Operations -
Knights College
01.2018
Postgraduate Certificate in Information technology -
University of Dhaka
01.2014
MBA, Executive (Major in Finance) -
University of Dhaka
01.2011
Master of Commerce - International Marketing
National University
Dhaka, Bangladesh07.2007
Bachelor of Commerce - Marketing
National University
Dhaka, Bangladesh06.2005
Skills
- Registered NDIS Behaviour Support Practitioner
- Unsupervised work ability
- Advance Computer Skills
- Full Work rights (Unlimited Work hours)
- Excellent interpersonal customer service skills
- Expert in Marketing and Finance
- Care Plan Development
- History Evaluations
- Documentation And Reporting
- Deep knowledge about hospitality
- Patient, calm and pleasant professional
- Proficient at using computer applications
- Used and fully capable to deal with unsatisfied clients
- Excellent listener with outstanding communication skills
- Language: English, Bengali, Hindi, Urdu
- Coordinating referrals
- Treatment Administration
- Patient interviewing
- Negotiation
- Needs assessments
- Patient Education
- Quality Improvement
- Treatment Plan Development
References
Upon request
Certification
- Licensed Behaviour Support Practitioner (NDIS Safeguard Commission)
- Certified Applied Behaviour Analyst.(Institute for Applied
- Therapeutic crisis intervention Training Certified.
- Certificate III in Individual Support (Ageing and Disability).
- Current CPR & First Aid certified,
- NDIS worker orientation module Certified.
- NDIS Workers screening checks done.
- Working with children-check (NSW and Victoria) ready.
- Working with Vulnerable people (ACT) ready.
- Australian RSA and RSG certified.
- Security Advisor and Security Equipment Installer Registration (Private Security Individual Registration, NSW and Victoria)
- NSW & Victorian Security License (Control Room Operator, Monitoring centre, Operator and Unarmed Guard)
Languages
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
English
Full Professional
Timeline
Behavior Support Practitioner
Positive Rhythm
10.2023 - Current
Therapeutic Youth Worker
Mackillop Family Service
10.2023 - Current
Behavior Support Therapist
Target Behavior Therapy
09.2023 - Current
Case Manager
Access Life care
08.2023 - 02.2024
Behavior Support Clinician
Distinct Directions
10.2022 - 06.2023
Aviation Screening Officer
Certis Security
09.2022 - 03.2023
Team Leader
ABILITIES ENABLED GROUP
08.2022 - 07.2023
PCA
Prestige In-home Care
05.2022 - 07.2022
Assistant in Nurse
Aged Care, Bellarine Lakes
04.2022 - 06.2022
Assistant in Nurse
RFBI Dubbo Masonic Village
12.2021 - 04.2023
Loss Prevention Officer
Southern Cross Group
10.2021 - Current
Security Officer
MONJON Australia PTY LTD
09.2018 - 10.2021
Supervisor, Room Checker, House person and Public Area attendant
AHS Hospitality Pty Limited
09.2015 - 09.2018
Guest Service Manager
Hotel Bengal Canary Park
12.2013 - 06.2015
Guest Service agent
Pacific Lake View Hotel
12.2010 - 11.2013
Certificate III in Security (Control Room Operations) -
Knights College
Certificate II in Telecommunications (Cabling) -
COMTECH TRAINING
Certificate II in Security Operations -
Knights College
Postgraduate Certificate in Information technology -
University of Dhaka
MBA, Executive (Major in Finance) -
University of Dhaka
Master of Commerce - International Marketing
National University
Bachelor of Commerce - Marketing
National University