Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kishwor Thapaliya

maroochydore,QLD

Summary

Dynamic customer service and culinary arts professional with substantial experience at Eastcoast Car Rentals. Demonstrated expertise in property inspection and customer care, resulting in enhanced satisfaction and operational efficiency. Proven team leader with strong negotiation skills, achieving notable improvements in service delivery and cost management. Committed to furthering career by leveraging these competencies to drive organizational success.

Overview

11
11
years of professional experience

Work History

Rental Sales Agent Full Time

Eastcoast car rentals
marcoola
12.2023 - Current
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Processed rentals and collected associated payments.
  • Reviewed daily sales transactions and analyzed for errors.
  • Resolved customers' complaints regarding products or services.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

HEAD-CHEF

NISA THAI
noosaville
12.2016 - 03.2024
  • Maintain accurate records of inventory, sales, labor costs, and other operational costs.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Established portion control guidelines to reduce waste and maximise profits.
  • Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
  • Negotiated contracts with suppliers to secure competitive prices for ingredients.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.

Rental Sales Agent/casual

Apex car rentals
marcoola
07.2023 - 12.2023
  • Provided accurate estimates on rental rates based on length of time needed by customer.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Collected money, provided change and recorded transactions on receipts.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Prepared sales contracts, researched customer needs, and promoted various products and services.
  • Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.

Brekky-CHEF

CK mooloolaba
mooloolaba
06.2016 - 12.2016
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Planned menus, ordered supplies and managed kitchen staff.
  • Assigned specific duties to employees to maintain productive operation of kitchen and food service.
  • Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.

CHEF

café de orient
Palmwoods
07.2015 - 11.2016
  • Exercised portion control for items served, eliminating waste.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

CHEF

Elixiba
ocean street
10.2015 - 06.2016
  • Specialized in crafting vegan dishes and ensuring their high quality.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Chef

GROUNDS ORGANICS
09.2014 - 08.2015
  • Handled all aspects of the kitchen workflow from food prep to staff training.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Adjusted seasonings of dishes according to customers' tastes.
  • Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
  • Identified needs of customers promptly and efficiently.

Cook

AMA Restaurant
Noosa Heads
03.2014 - 08.2014
  • Oversaw food prep tasks, executed cooking procedures, conducted general kitchen management.
  • Organized work rosters while mentoring new employees.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

Education

high school -

V.S Niketan Higher Secondary Boarding School
Kathmandu, Nepal

12th Grade - Physics, Chemistry, and Mathematics

NATIONAL HIGHER SECONDARY SCHOOL
IMADOL-5,LALITPUR, Nepal

Certificate4 - commercial cookery

Metro college
Brisbane

Certificate4 - Real estate practice

validum institute
Brisbane

Skills

  • Reliability and punctuality
  • Property inspection
  • Goal-oriented mindset
  • Leasing terms
  • Cross-selling techniques
  • Lease management
  • Team player mentality
  • Up-selling tactics
  • Property marketing
  • Strong negotiation
  • Customer Care Proficiency
  • Sales Expertise

References

  • Nam, Owner Café de Orient, 0438788770
  • James Lonergan, Owner of Grounds, 0467672020
  • Nishant Suwal, Co-worker Nisa Thai, 0452270191
  • Karleigh Rowe, Manager Apex Car Rentals, 0421424106

Timeline

Rental Sales Agent Full Time

Eastcoast car rentals
12.2023 - Current

Rental Sales Agent/casual

Apex car rentals
07.2023 - 12.2023

HEAD-CHEF

NISA THAI
12.2016 - 03.2024

Brekky-CHEF

CK mooloolaba
06.2016 - 12.2016

CHEF

Elixiba
10.2015 - 06.2016

CHEF

café de orient
07.2015 - 11.2016

Chef

GROUNDS ORGANICS
09.2014 - 08.2015

Cook

AMA Restaurant
03.2014 - 08.2014

high school -

V.S Niketan Higher Secondary Boarding School

12th Grade - Physics, Chemistry, and Mathematics

NATIONAL HIGHER SECONDARY SCHOOL

Certificate4 - commercial cookery

Metro college

Certificate4 - Real estate practice

validum institute

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