Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Kitdanai Jongkrajiakphong

Parramatta,NSW

Summary

Results-driven Waitress with 3 years of service experience supporting daily operations of dining room and kitchen areas. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.

Overview

4
4
years of professional experience

Work History

Senior Waiter

Rama 5 Thai Restaurant
Coolangatta , QLD
12.2019 - 12.2023
  • Greeted customers, took orders, and served food and beverages in a timely manner.
  • Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
  • Handled payment transactions efficiently and accurately.
  • Assisted in setting up dining room tables with special attention to sanitation standards.
  • Answered questions about menu items, ingredients, and pricing.
  • Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
  • Monitored stock levels of menus, condiments, utensils, linens, glassware, and other supplies necessary for providing exceptional service.
  • Helped train new wait staff members on proper table set-up techniques and customer service practices.
  • Resolved customer complaints promptly and professionally while adhering to company policies related to guest relations issues.

Education

High School Diploma -

Elanora State High School
Elanora, QLD
11-2023

Bachelor of Engineering - Space And Mechatronic Engineering

University Of Sydney
Sydney, NSW

Skills

  • Relationship Management
  • Wine Knowledge
  • Quality Control
  • High-Volume Dining
  • Service Prioritization
  • Menu Knowledge
  • Order Accuracy
  • Point of Sale (POS) System Operations
  • Special Dietary Requirements
  • Cash Handling

Languages

Thai
Native/ Bilingual

Accomplishments

  • Attained High Distinction in Year 12 with a stellar 5.0 GPA, highlighting a commitment to academic excellence.
  • Demonstrated leadership and strategic skills in the restaurant industry, successfully increasing sales by 10% through innovative changes in menu and customer service.

Timeline

Senior Waiter

Rama 5 Thai Restaurant
12.2019 - 12.2023

High School Diploma -

Elanora State High School

Bachelor of Engineering - Space And Mechatronic Engineering

University Of Sydney

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Kitdanai Jongkrajiakphong