Kobi Mcdonald
Portarlington,Victoria
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and skilled at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Rose Quartz
01.2022 - 02.2023
- Helped customers complete purchases and locate items.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Representative
Woolworths
03.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Coached employees through day-to-day work and complex problems.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
High School Diploma -
Matthew Flinders Girls Secondary College
Geelong, VIC10.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Product Knowledge
- Team Development
Certification
Safe@work General and Industry Modules 2022 - 2023
Completed HLTAID003 - Provide First Aid Certificate 2023
Complete Cert II Outdoor Recreation 2023
References
References available upon request.
Timeline
Customer Service Representative
Woolworths
03.2023 - Current
Retail Sales Associate
Rose Quartz
01.2022 - 02.2023
High School Diploma -
Matthew Flinders Girls Secondary College
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