Jakoda Jones
Yeppoon,QLD
Summary
Dynamic professional with experience at Apprentices and Trainees Queensland, excelling in customer service and marketing strategy. Proven ability to enhance brand visibility through engaging social media content while effectively collaborating with teams. Skilled in maintaining accurate records and managing inventory, ensuring operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SQW Business Trainee
Apprentices and Trainees Queensland
Rockhampton, QLD
05.2025 - Current
- Hosted with CQ Capra's & Apprentices and Trainees Queensland
- Maintained accurate records of meetings and project progress updates.
- Collaborated with colleagues on developing marketing strategies and campaigns.
- Interacted with customers through phone calls or emails regarding orders or inquiries.
- Managed inventory levels by tracking stock movements in a timely manner.
- Utilized document management system to organise company files, keeping up-to-date and easily accessible data.
- Scheduled posts using social media management tools and software.
Barista
Gus' Coffee Yeppoon
Yeppoon , QLD
01.2024 - 03.2025
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organisation of the coffee shop environment.
- Engaged with customers, providing friendly service and product recommendations.
- Handled cash transactions accurately at the point of sale system.
- Assisted in training new baristas on equipment use and customer service protocols.
- Created engaging content for various social media platforms to enhance brand visibility.
- Scheduled and published posts across multiple channels using social media management tools.
Customer Service Representative
Yeppoon Cinema
Yeppoon, QLD
05.2023 - 11.2023
- Assisted customers with ticket purchases and concession stands.
- Maintained cleanliness of theater areas and restrooms.
- Provided excellent customer service to enhance guest experience.
- Mixed cocktails and served beverages to enhance customer experience.
- Took orders for food and drinks and delivered them to guests.
- Operated espresso machines and blenders with precision and care.
Education
High School Diploma -
Yeppoon State High School
Yeppoon, QLD11-2024
Skills
- Customer service
- Marketing strategy
- Effective communication
- Team collaboration
- Time management
- Digital marketing
Volunteer Work
- Capra's football games - bartender - volunteer
- Taranganba State School - Teacher's Aid - Year 10 Work Experience
Certification
- RSA - 2023
- First Aid Certificate - 2025
- Provide cardiopulmonary resuscitation - 2025
- Working with children card - 2025
- DISC Profiling and Team Development Workshop - 2025
- P2 Manual Drivers License
- Certificate I in workplace skills (Business)
References
- Kimberley Campbell - Field Officer / Project Coordinator ATQLD
0429 070 385
- Gaetano Stravaggi - Owner of Gus' Yeppoon
0447487097
Timeline
SQW Business Trainee
Apprentices and Trainees Queensland
05.2025 - Current
Barista
Gus' Coffee Yeppoon
01.2024 - 03.2025
Customer Service Representative
Yeppoon Cinema
05.2023 - 11.2023
High School Diploma -
Yeppoon State High School
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