Kodumuri Ramyatha
Mambourin
Summary
I consider myself responsible and creative, with initiative and punctuality, I accept with pleasure the challenges and goals that your organization could assign me, with a good handle on interpersonal relationships, the ability to work in teams, the ability to work under high pressure, to solve problems efficiently and achieve the goals set by the company and my work group.
Overview
4
4
years of professional experience
Work History
CONSOLE OPERATOR
BP
07.2021 - 05.2023
- Preparing coffee, refilling stock, fuel dipping
- POS handling
- Maintaining the store clean, presenting the food at top-notch quality, and giving extreme importance to the customer's feedback
- Thoroughly documented all changes made to existing console setups.
CONTENT REVIEWER
Accenture Solutions Pvt. ltd
06.2019 - 06.2021
- Reviewing the website content and taking the appropriate action to enhance the user experience on the Google search
- Approve/disapprove of the ads based on the policy violations
- Usage of internal tools for more accurate testing of ads
- Conducting training and participating in internal and external quality audits
- Timely delivery of different project data at the highest possible quality standard
- Achieving business productivity and adhering to accuracy Standards
- Identified and fixed the issues of Google Ads accounts of advertisers and provided solutions with the available resources to perform the ads best in the market
- Worked with source code of domains provided by advertiser while creating ads to ensure that should obey the terms and conditions of client standards which implies the same for Mobile Applications, YouTube Channels
- Determined Business needs, and project scope and provided tool feedback to the client
- Handled G-Cases and Priority workflows with best quality
- Trained team members in cross-functional tasks, new workflows, and Updates
- Conducted Person Knowledge tests for the team and identified the root cause analysis for the errors that occurred.
Education
BACHELORS OF COMPUTER SCIENCE AND IN ENGINEERING - Information Technology
JNTUH
01.2018
Skills
- Excellent Verbal and written communication skills
- Strong active listening abilities
- Problem-solving and conflict-resolution skills
- Multitasking and time management abilities
- Familiarity with customer service best practices
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Availability
Monday- Friday: After 7 Am until closing
Saturday-Sunday - All day
References
References available upon request
Timeline
CONSOLE OPERATOR
BP
07.2021 - 05.2023
CONTENT REVIEWER
Accenture Solutions Pvt. ltd
06.2019 - 06.2021
BACHELORS OF COMPUTER SCIENCE AND IN ENGINEERING - Information Technology
JNTUH
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