Kody Taylor
Bellmere,Australia
Summary
Dedicated professional with demonstrated strengths in customer service. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Services Australia
10.2024 - 09.2025
- Managed high volumes of inbound and outbound customer calls in a fast-paced government service environment.
- Assisted customers with enquiries, claim processing and account issues while maintaining confidentiality and compliance standards.
- Used multiple computer systems and databases to process claims, update records and complete work items accurately.
- Communicated complex information clearly and professionally while supporting vulnerable customers experiencing hardship or crisis.
- Demonstrated strong problem-solving, empathy and conflict resolution skills in high-pressure situations
Pharmacy Assistant
Chemist Warehouse
01.2023 - 12.2023
- Used POS system to finalize sales, following proper cash handling policies and procedures.
- Maintained clean and organized pharmacy workspaces and shelves.
- Assisted customers by answering general pharmacy questions by telephone or in person.
- Checked expiration dates on medication stock regularly.
- Completed sales for pharmacy merchandise and filled prescriptions.
- Unpacked, sorted and counted incoming pharmacy items, securing stock, and refrigerating perishable items.
- Answered questions and located merchandise to help pharmacy customers.
Senior Hairdresser
Bright Eyes Hairdressing
01.2019 - 12.2022
- Provide a range of hair services including cuts, styling, coloring & treatments.
- Provided excellent customer service, building rapport with clients to encourage repeat business.
- Handled scheduling appointments efficiently using computer-based systems.
- Maintained high levels of cleanliness and organization throughout salon space.
- Conducted consultations with clients to determine desired outcomes and set realistic expectations for services provided.
Junior Hairdresser
Hairpinz
01.2016 - 12.2017
- Developing excellent customer service skills through interacting with a wide range of clients.
- Scheduled appointments for clients over phone or in-person.
- Built and preserved strong client relationships to increase return visits.
- Updated customer information records to provide best possible treatments.
- Assisted in all areas of salon to facilitate smooth operations.
- Collaborated closely with other stylists to create positive team environment.
- Recorded and maintained accurate inventory of hair products and tools.
Education
Certification - Certificate 3 Hairdressing
Partners in Training
Shepparton, Vic 01.2016 - 12/2016
Skills
- Customer Service
- Claims Processing
- Inbound & Outbound Calls
- Conflict Resolution
- Communication Skills
- Data Entry & Record Management
Timeline
Customer Service Officer
Services Australia
10.2024 - 09.2025
Pharmacy Assistant
Chemist Warehouse
01.2023 - 12.2023
Senior Hairdresser
Bright Eyes Hairdressing
01.2019 - 12.2022
Certification - Certificate 3 Hairdressing
Partners in Training
01.2016 - 12/2016
Junior Hairdresser
Hairpinz
01.2016 - 12.2017