Koey LEUNG
Bayswater
Summary
Dynamic retail professional with extensive experience at Tommy Hilfiger, excelling in sales and customer service. Proven track record in team leadership and inventory management, driving sales performance through effective coaching and visual merchandising. Adept at resolving customer issues and enhancing shopping experiences, consistently achieving sales targets in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Tommy Hilfiger Moorabbin DFO
07.2024 - Current
- Led a team of 18 sales consultants, overseeing daily store operations, including customer service, merchandising, inventory control, and staff scheduling.
- Drove sales performance by implementing effective sales strategies, training programs, and product knowledge sessions.
- Managed and maintained store inventory levels, ensuring stock accuracy, minimizing shrinkage, and optimizing product displays to enhance sales.
- Played a key role in coaching and mentoring team members to improve customer service and sales skills.
- Assisted with visual merchandising and promotional displays, contributing to an enhanced customer shopping experience.
- Ensured compliance with company policies and procedures, including cash handling, store security, and loss prevention strategies.
- Acted as a leader in the absence of the Store Manager, making decisions to resolve customer issues, manage staffing, and drive store operations.
Full-Time Sales Consultant
Tommy Hilfiger Moorabbin DFO
02.2024 - 06.2024
- Delivered exceptional customer service and sales support in a fast-paced retail environment, consistently meeting and exceeding monthly sales targets.
- Built lasting customer relationships by providing personalized product recommendations and follow-up service, leading to a high level of repeat business and customer satisfaction.
- Participated in weekly sales meetings and contributed insights into product trends, customer feedback, and sales strategies.
- Maintained up-to-date knowledge of product features, promotions, and seasonal collections, ensuring customers received accurate and informed advice.
- Assisted with inventory management, restocking shelves, conducting stock counts, and ensuring the sales floor was organized and well-presented.
- Processed customer transactions, returns, and exchanges efficiently using POS systems, ensuring accuracy and smooth customer experiences.
Part-Time Sales Consultant
Tommy Hilfiger Moorabbin DFO
01.2023 - 01.2024
- Assisted customers with product selection, answered inquiries, and provided tailored recommendations to meet their needs and preferences.
- Worked closely with senior sales staff to learn about product lines, sales strategies, and customer service best practices.
- Contributed to store sales goals by upselling products and promoting special offers during high-traffic shopping times.
- Supported inventory control processes, including stocking shelves, maintaining product organization, and assisting in product replenishment.
- Demonstrated strong communication and teamwork skills by collaborating with colleagues to meet store goals and ensure customer satisfaction.
Christmas Casual Sales Assistant
Tommy Hilfiger Moorabbin DFO
11.2022 - 01.2023
- Provided excellent customer service during the peak holiday season, handling a high volume of transactions and customer inquiries.
- Assisted in merchandising efforts, ensuring the store was fully stocked, organized, and visually appealing during the busy Christmas season.
- Processed sales transactions efficiently, managed customer returns and exchanges, and handled cash and card payments with attention to detail.
- Worked collaboratively with the team to meet sales targets and ensure a positive shopping experience for customers.
- Contributed to creating a festive and customer-friendly atmosphere, helping to drive holiday sales and brand loyalty.
Skills
- Sales & Customer Service: Proven ability to drive sales and provide exceptional customer service in fast-paced environments
- Team Leadership & Coaching: Experience in leading, motivating, and training staff to achieve both individual and team performance targets
- Inventory Management: Skilled in stock control, product replenishment, and inventory audits
- Visual Merchandising: Expertise in creating attractive, sales-boosting displays that enhance customer shopping experiences
- POS Systems & Cash Handling: Proficient in operating POS systems, processing payments, and ensuring accurate cash handling procedures
- Communication: Strong verbal communication skills, with the ability to engage customers, resolve issues, and work effectively with team members
- Problem Solving: Ability to identify and resolve customer complaints, operational issues, and other challenges to maintain store efficiency
- Customer service
- Team leadership
- Employee training
- Data analysis
- Customer service and engagement
References
Available upon request.
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
cantoneses
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Store Manager
Tommy Hilfiger Moorabbin DFO
07.2024 - Current
Full-Time Sales Consultant
Tommy Hilfiger Moorabbin DFO
02.2024 - 06.2024
Part-Time Sales Consultant
Tommy Hilfiger Moorabbin DFO
01.2023 - 01.2024
Christmas Casual Sales Assistant
Tommy Hilfiger Moorabbin DFO
11.2022 - 01.2023