Koki Inamori
Hope Island,QLD
Summary
I am multilingual, fluent in Japanese and proficient in both written and spoken English. I am qualified in a Bachelor of Business and Information. My goal has been to work in customer service, so that I can utilise my professional qualifications and my language skills. Japan is renowned for excellence in customer service and I feel that my knowledge, language skills and personal character would be a benefit to business roles with an emphasis in customer service. I am a permanent resident Australia and would like the opportunity to demonstrate my positive work attributes. I am hardworking, reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
13
13
years of professional experience
Work History
Remedial Massage Therapist
The Body Refinery
New Farm , QLD
11.2022 - Current
- Assessed client needs and developed treatment plans based on their individual conditions.
- Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
- Provided therapeutic massage treatments to clients with chronic pain, injuries and other physical ailments.
- Educated clients about the benefits of massage therapy and how it can help improve overall well-being.
- Maintained detailed records of each client's treatment plan, progress notes and any changes in condition.
- Built strong rapport with clients by providing a safe space for open communication and trust.
- Managed bookings efficiently while ensuring availability for new or existing clients.
- Adhered to professional standards of practice such as maintaining confidentiality at all times.
- Upheld professionalism in appearance and demeanor when interacting with colleagues and clients.
Remedial Massage Therapist
Sports and Spinal
St Lucia , QLD
11.2021 - 11.2022
- Performed quality, therapeutic bodywork to meet clients' needs.
- Collaborated with healthcare professionals, such as chiropractors and physical therapists, to coordinate client care.
- Advised clients on post-treatment care and recommended follow-up sessions as needed.
- Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
Remedial Massage Therapist
Massage Philosophy
Coomera, QLD
06.2019 - 11.2021
- Provided therapeutic massage treatments to clients with chronic pain, injuries and other physical ailments.
- Assessed client needs and developed treatment plans based on their individual conditions.
- Ensured all safety regulations were met during each session as per company standards.
- Upheld professionalism in appearance and demeanor when interacting with colleagues and clients.
Remedial Massage Therapist
Health Link
Coomera, QLD
12.2018 - 06.2019
- Responded promptly to customer inquiries via phone or email regarding services offered.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Managed scheduling and appointments using various software platforms to ensure efficient time management.
- Adapted pressure and techniques based on client feedback and tolerance levels.
Remedial Massage Therapist
Foot Haven
Carindale, QLD
07.2017 - 11.2018
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Participated in professional development opportunities to stay current with massage therapy trends and techniques.
- Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
Hotel Front Desk Clerk
Kyoritsu Maintenance (Dormy Inn Hotel)
Tokyo, Japan , Kanto
03.2012 - 04.2013
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
- Handled all guest luggage as needed during check-in and check-out process.
- Performed administrative duties such as filing documents, preparing correspondence.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Input customer data into reservation systems and updated to reflect room changes.
- Facilitated successful front desk operations for high-volume hotel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Issued room keys and escort instructions to bellhops.
- Computed bills, collected payments and made change for guests.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Some College (No Degree) - Japanese Massage
Chudo Japanese Acupuncture And Massage
Brisbane, QLD09-2023
Some College (No Degree) - Japanese Moxibustion Practitioner
Chudo Japanese Acupuncture And Massage
Melbourne, VIC06-2023
Diploma of Remedial Massage - Remedial Massage
National Institute of Education And Technoloy
02-2020
International English Language Testing System - English Language
English in Paradise
Surfers Paradise, QLD01-2019
Certificate II And III in Spoken And Written Enlish - English Language
Interational House Brisbane ALS
Brisbane, QLD09-2018
Bachelor of Business Information Systems - Business Management
Yamanashi Gakuin University
Yamanashi, Japan03-2012
Skills
- Swedish Massage
- Sports Massage
- Business Management
- Client consultation
- Relaxation Techniques
- Cupping Therapy
- Front Desk Management
- Administrative Procedures
- Service Optimization
Affiliations
- Golf
- Fine Dining
- Travel
Languages
Japanese
Native/ Bilingual
English
Professional
Referee's
- Ms Karen House
General Manager
The Body Refinery
Phone: 07 33583915
- Ms Meg Sawbridge
Customer Service
Qantas
Phone: 0468550107
Timeline
Remedial Massage Therapist
The Body Refinery
11.2022 - Current
Remedial Massage Therapist
Sports and Spinal
11.2021 - 11.2022
Remedial Massage Therapist
Massage Philosophy
06.2019 - 11.2021
Remedial Massage Therapist
Health Link
12.2018 - 06.2019
Remedial Massage Therapist
Foot Haven
07.2017 - 11.2018
Hotel Front Desk Clerk
Kyoritsu Maintenance (Dormy Inn Hotel)
03.2012 - 04.2013
Some College (No Degree) - Japanese Massage
Chudo Japanese Acupuncture And Massage
Some College (No Degree) - Japanese Moxibustion Practitioner
Chudo Japanese Acupuncture And Massage
Diploma of Remedial Massage - Remedial Massage
National Institute of Education And Technoloy
International English Language Testing System - English Language
English in Paradise
Certificate II And III in Spoken And Written Enlish - English Language
Interational House Brisbane ALS
Bachelor of Business Information Systems - Business Management
Yamanashi Gakuin University
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