Kokolo Linaker
South Brisbane
Summary
My name, Kokolo, meaning "heart" in Japanese, perfectly represents the passion, dedication, and commitment I bring to every table. With nearly 7 years of experience in the hospitality industry, I have consistently demonstrated a strong work ethic and a deep commitment to fostering loyalty and positive relationships within the workplace.
Currently, I serve as a supervisor at Birds Nest Yakitori and Bar, where I've spent almost 4 years cultivating my leadership abilities. This role has allowed me to refine my skills in managing operations, building and leading teams, and maintaining an unwavering focus on customer satisfaction. I've developed the confidence and organizational acumen to prioritize both team and customer needs, ensuring a seamless and efficient service experience in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Senior Floor Supervisor
Bird's Nest Yakitori and Bar
06.2021 - Current
- Greeted and seated customers, providing menu explanations and highlighting specials.
- Managed reservations and accommodated walk-in guests efficiently.
- Communicated with kitchen staff to ensure stock levels and smooth operations.
- Addressed and resolved customer concerns to maintain satisfaction.
- Managed front-of-house and bar inventory, placing orders as needed.
- Trained and supported new staff, ensuring consistent service standards.
- Maintained restaurant cleanliness and operational readiness.
- Monitored daily cash transactions and ensured financial accuracy.
- Handled administrative tasks, such as ordering supplies, processing invoices, and reconciling accounts.
- Delivered training on food prep, customer service, and allergen awareness, enhancing team performance and guest experience.
Bartender/Lead Waitress
Izakaya Ate
06.2019 - 02.2021
- Optimized bar inventory and storage to align with business levels, ensuring adequate stock of alcohol, soft drinks, and supplies.
- Assisted the Owner with online menu updates to enhance the customer experience.
- Played a versatile role by supporting kitchen staff, waitstaff, and bartenders during peak hours to maintain smooth operations.
- Promoted a positive work environment through strong teamwork and effective communication.
- Managed cash handling accurately, ensuring precise end-of-shift accounting.
- Delivered exceptional service during high-volume events, special occasions, and busy weekend shifts.
Bartender/Waitress
Sumi Open Kitchen
11.2019 - 01.2021
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
QCE/ATAR - General English, General Mathematics, Drama, Psychology, Visual Arts, Film And Television
Sunshine Beach State High School
Sunshine Coast, QLD11.2020
Skills
- Certified RSA License
- Strategic Service Management
- Menu Knowledge
- Fast-Paced Restaurant Management
- Conflict resolution
- Outstanding customer service
- POS systems
- Proactively Assessing Guest Needs
- Cash Transactions Management
- Service-oriented mindset
- Team management
- Health Safety Compliance
- Attentive Listening Ability
Timeline
Senior Floor Supervisor
Bird's Nest Yakitori and Bar
06.2021 - Current
Bartender/Waitress
Sumi Open Kitchen
11.2019 - 01.2021
Bartender/Lead Waitress
Izakaya Ate
06.2019 - 02.2021
QCE/ATAR - General English, General Mathematics, Drama, Psychology, Visual Arts, Film And Television
Sunshine Beach State High School
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