KOMAL GILL
Canberra
Summary
I am a culturally safe and respectful case manager with experience working in high risk and sensitive environments involving First Nations families. I am hardworking and dedicated to ensuring children are safe, loved and cared for. I strive to offer innovative and collaborative solutions and supports for my clients and am dedicated to ensuring that children have the opportunity to grow in safe, secure environments whilst maintaining strong connections with their family, community, and culture.
Overview
3
3
years of professional experience
Work History
Case Manager
Child Youth Protection Services
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough and culturally safe assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Supported communication between clients and services through consistent service and care team meetings.
- Achieved positive client outcomes by developing and implementing comprehensive family action and safety plans.
Customer Service Officer
Swissport
03.2023 - 10.2023
- Performed data entry duties accurately and efficiently using computer systems
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Addressed customers courteously using suitable methods and problem-solving skills
- Demonstrated ability to work independently as well as collaboratively with other team members
- Adhered to company policies and procedures while providing superior service.
Sales Assistant
Betts
10.2021 - 10.2023
- Resolved customer complaints in a timely manner
- Ensured compliance with company policies and procedures at all times
- Provided strong customer service by greeting and building relationships with key clients
- Responded promptly to customer queries to increase overall satisfaction
- Arranged store products on shelves and promotional displays
- Built strong working relationships with fellow associates and corporate contacts
- Organized back-of-house areas for efficient inventory management.
Legal Assistant
Citizen Centred Justice
02.2022 - 05.2022
- Worked with the legal practitioner to develop relevant skills and gain both exposure and experience of the justice profession in a real-world legal setting
- Drafted and proofed legal correspondence to verify details and reduce errors
- Met with clients to conduct interviews and gain case information
- Maintained confidential client files and other sensitive information with discretion and professionalism
- Developed and maintained electronic filing systems and naming conventions
- Gathered and analyzed research data and presented reports of significant findings.
Education
Bachelor In Justice Studies -
University of Canberra
Year 12 Certificate -
Saint Francis Xavier
Skills
- Data Entry
- Case Planning
- Information Protection
- Verbal and Written Communication
- Teamwork
- Creative Solutions
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Languages
Hindi
Punjabi
Personal Information
Title: CUSTOMER SERVICE OFFICER
References
- Jessica Riley - CYF First Nations Team, Team Leader, 0439405049, Jessica.Riley@act.gov.au
- Tikarra Looke - CYF First Nations Team, Team Leader, 0434961018, Tikarra.Looke@act.gov.au
Timeline
Case Manager
Child Youth Protection Services
10.2023 - Current
Customer Service Officer
Swissport
03.2023 - 10.2023
Legal Assistant
Citizen Centred Justice
02.2022 - 05.2022
Sales Assistant
Betts
10.2021 - 10.2023
Bachelor In Justice Studies -
University of Canberra
Year 12 Certificate -
Saint Francis Xavier
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