Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Komaljit Kaur

Williams Landing,VIC

Summary

A pleasing, well mannered, thoughtful and friendly Individual who can join a polite way with dangerously sharp productivity. Having an excellent phone way and the capacity to speak with all levels of clients, I am well ready to add to the development of any business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Aged Care Worker

Jewish Care Center
Caulfield, VIC
01.2023 - 08.2024
  • Planned, prepared, and served meals and snacks according to prescribed diets
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Coordinated transportation services for medical appointments.
  • Conducted home visits to assess the needs of elderly clients.

Customer Service Representative

Indian Grocery
Brisbane, QLD
09.2020 - 12.2022
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating, and removing out-of-date products to achieve a fresh and appealing display.
  • Maintained a safe, clean, and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures, adhering to safe work practices.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation, and food pairing.
  • Rotated grocery products, ensuring that expired or spoiled items were immediately removed and adhered to the 'first in, first out' rule.

Customer Service Representative

IGA Supermarket
Cannon Creek, QLD
02.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services, and company information.

Team Member (Cleaning Services)

Woolworth
Brisbane, QLD
07.2020 - 03.2022
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Answered phone calls regarding inquiries about products or services.

Education

Master of Science - Engineering

Federation University Australia
Ballarat, VIC
01.2022

Master of Technology (Software Engineering) -

Federation University
Brisbane Central business District, QLD
01.2022

CHC30121 - Certificate III in Early Childhood Education and Care -

Apex training institute
Upper mount Gravatt

Food Handling Certificate -

Skills

  • Customer Relations
  • Credit Card Payment Processing
  • Report Preparation
  • Staff Training
  • Senior Leadership Support
  • Customer Service
  • Stock Management
  • Retail Sales Customer Service
  • Money Handling Abilities
  • Stocking and Replenishing
  • Product Promotion

Availability

casual or part time.

Timeline

Aged Care Worker

Jewish Care Center
01.2023 - 08.2024

Customer Service Representative

IGA Supermarket
02.2021 - 04.2022

Customer Service Representative

Indian Grocery
09.2020 - 12.2022

Team Member (Cleaning Services)

Woolworth
07.2020 - 03.2022

Master of Science - Engineering

Federation University Australia

Master of Technology (Software Engineering) -

Federation University

CHC30121 - Certificate III in Early Childhood Education and Care -

Apex training institute

Food Handling Certificate -

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Komaljit Kaur