Koo Koo Kywe
Summary
I am a personable and dedicated customer service representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Multi-talented front desk by managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with guest more than 10+ years experience in customer service industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Peppers Silo Hotel Tasmania
2021.12 - Current
- Front desk operations,
- Concierge services ,
- Billing and payment processing ,
- Room assignment allocations ,
- Problem resolution,
- Reservation management,
- Administrative tasks, Safety and security,
- Upselling and promoting hotel services.
Front Of House
Van Diemens Land Creamery
2021.09 - 2021.12
- Operating cash register,
- assisting customers and specialist requests,
- restocking and inventory management,
- providing exceptional customer service in allied and food and health hygiene and standard operations procedure.
Clinic Customer Service Supervisor
International SOS Clinic
2017.05 - 2018.12
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
E Commerce Customer Service Executive
CMHL Holding Co.LTD
2016.09 - 2017.04
- Responding to customer inquiries
- order management
- product information
- issue resolution, returns and refunds, billing, payment and technical support.
Cabin Crew Instructor
Mann Yadanarpon Airline
2014.05 - 2016.06
- Training new cabin crew members
- Customer Service and Passenger Handling
- Safety Management system ( SMS)
- First Aid and Emergency Crisis Handling
- Crew Resource Management ( CRM)
Senior Cabin Crew Member
Air Bagan Airlines
2010.05 - 2014.02
- Crew management
- customer service and problem solving in allied with safety and emergency response procedures.
Guest Relation Officer
Parkroyal Hotel
2009.11 - 2010.05
- VIP guest handling
- check-ins / check-outs
- cash handling
- guest orientation, safety briefing
- handling guest complaints
- staff duty roster.
Front Desk Officer
Paramount Hotel
2008.04 - 2008.12
- Front Office Management
- Administration
- Guest service
- Reservation management
Education
Diploma - Business
SERO Institute
QLD, Australia05.2021
Diploma - Leadership And Management
SERO Institute
Queensland Australia11.2020
Bachelor of Arts - Law
University of East Yangon
Myanmar10.2014
Diploma - Tourism And Hospitality Management
Nanyang Institute
Singapore12.2008
Skills
- Company Policies and Procedures
- Hospitality Services
- Registration Management
- Guest Relations
- Administrative Skills
- Conflict Management
- Issue Resolution
- Team Member Development
- Proficient in [Software- SIHOT]
- Customer Rapport
Certification
Cabin Crew Instructor ( CCA) Certification Course June 2015
(Air Formation School, Toulouse, France )
Timeline
Guest Service Agent
Peppers Silo Hotel Tasmania
2021.12 - Current
Front Of House
Van Diemens Land Creamery
2021.09 - 2021.12
Clinic Customer Service Supervisor
International SOS Clinic
2017.05 - 2018.12
E Commerce Customer Service Executive
CMHL Holding Co.LTD
2016.09 - 2017.04
Cabin Crew Instructor
Mann Yadanarpon Airline
2014.05 - 2016.06
Senior Cabin Crew Member
Air Bagan Airlines
2010.05 - 2014.02
Guest Relation Officer
Parkroyal Hotel
2009.11 - 2010.05
Front Desk Officer
Paramount Hotel
2008.04 - 2008.12
Diploma - Business
SERO Institute
Diploma - Leadership And Management
SERO Institute
Bachelor of Arts - Law
University of East Yangon
Diploma - Tourism And Hospitality Management
Nanyang Institute
Cabin Crew Instructor ( CCA) Certification Course June 2015
(Air Formation School, Toulouse, France )
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