Koshiga Janarthanam (KOSHI)
Harrisdale,WA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using BULK PRACTICE appointment scheduling system to manage over 30 patients weekly. Organized and accurate in managing patient flow.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
Southern River Medical Centre
Southern River
04.2024 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Customer Service Representative
SSG Insurance Brokers
India
07.2023 - 01.2024
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Facilitated communication and relationship development between different stakeholders.
- Handled customer inquiries and suggestions courteously and professionally.
Education
MASTERS IN HEALTHCARE ADMINISTRATION -
Curtin University
Perth, WA03.2026
Bachelor of Science - Biomedical Sciences (hons)
Sri Ramachandra University
Chennai,India 06.2023
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Medical Billing
- Proficient in BULK PRACTICE
- Payment Collection
Languages
English
Tamil
Telugu
Availability
- Monday, 1pm - 7pm
- Wednesday, 7am - 12pm
- Thursday, 7am - 7pm
- Friday, 7am - 7pm
- Saturday, 7am - 7pm
Personal Information
Visa Type: STUDENT VISA 500
Certification
Basics of Infection Control in General Practice Training
Training for Medical Receptionist
Triage, receptonist in General Practice
Infection Control
Privacy and Confidentiality Training
Timeline
Medical Receptionist
Southern River Medical Centre
04.2024 - 05.2024
Customer Service Representative
SSG Insurance Brokers
07.2023 - 01.2024
MASTERS IN HEALTHCARE ADMINISTRATION -
Curtin University
Bachelor of Science - Biomedical Sciences (hons)
Sri Ramachandra University