Koteswara Rao Gutha
Sydney,NSW
Summary
Logical Support with 1.3 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
1
1
year of professional experience
Work History
ICT Support /System Support Analyst
Axiom Technologies Australia Pty Ltd.
Sydney, NSW
11.2022 - Current
- Develop communications and change management approaches to ensure stakeholders are fully informed of and aligned to changes.
- Researching and evaluating emerging technologies, including both hardware and software.
- To design, analyze, and implement systems that help with timely and accurate preparation of business processes and procedures.
- Creating system specifications for design and development using data and process modelling techniques.
- Examining current systems and producing specifications for new or modified systems.
- Working with system architecture components, such as networking, hardware, and software.
- Identifying and analysing business case, scope, time, costs, and risks.
- Working with management teams to assist with writing user guides and business practices.
- Tracking company IT assets and documents any changes in Asset Management Database.
- Planning new systems/ that address any issues with the current systems and assisting in the system project decision making process.
- Installing, configuring, testing, and maintaining, and administering networks, software applications, servers, and workstations.
- Offering technical support for hardware, software, and computer and network problems through ticketing system.
- Assisting and training user in effective and efficient manner regarding data utilization.
- Monitor all projects in the pipeline and work with project managers and delivery teams to manage issues and mitigate risks.
- Working with clients deploying system deliverables and training user across the systems resources.
- Collaborate with the Application and Infrastructure teams to manage stakeholder expectations by ensuring timely review of all project exceptions.
Education
Masters of Information Technology - Network And System Administration
Charles Sturt University
Sydney, NSW04-2021
Bachelors of Engineering - Electrical, Electronics And Communications Engineering
Visvesvaraya Technological University
Bangalore07-2018
Skills
- Remote Support
- Vendor Coordination
- Disaster Recovery
- Performance Tuning
- Analytical skills
- Systems analysis
- Produce project feasibility and costings reports
- Developing functional requirements
References
- Available upon request
Timeline
ICT Support /System Support Analyst
Axiom Technologies Australia Pty Ltd.
11.2022 - Current
Masters of Information Technology - Network And System Administration
Charles Sturt University
Bachelors of Engineering - Electrical, Electronics And Communications Engineering
Visvesvaraya Technological University
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