Summary
Overview
Work History
Education
Skills
Timeline
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Kourtland McCann

Perth,WA

Summary

Proven leader and efficient problem-solver, I significantly enhanced team performance and customer satisfaction at Hungry Jack's through expert staff training and development, and effective budget control. Excelled in fostering customer relationships and mentoring future leaders, demonstrating exceptional verbal communication and team leadership skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Assistant Resturaunt Manager

Hungry Jack's
07.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

High School Diploma -

Lynwood Senior High School
Parkwood, WA

Cyber Security Certificate 4 - Cyber Security

South Metropolitan TAFE Murdoch Campus
130 Murdoch Dr, Murdoch WA 6150
10.2021

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Staff Development
  • Policy Implementation
  • Performance Evaluations
  • Budget Control
  • Customer Service

Timeline

Assistant Resturaunt Manager

Hungry Jack's
07.2019 - Current

High School Diploma -

Lynwood Senior High School

Cyber Security Certificate 4 - Cyber Security

South Metropolitan TAFE Murdoch Campus
Kourtland McCann