Krima Gandhi
BLAIR ATHOL,South Australia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Cleaner Supervisor
International Cleaning Solutions
07.2023 - Current
- Monitored staff performance and provided feedback to drive productivity.
- Worked closely with human resources personnel to recruit highly skilled cleaners who shared our values of professionalism, integrity, customer satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
Customer Service Representative
Remezzo Pizza And Pasta
02.2023 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Answered average of 50 calls per day addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Master of Commerce - Accounting
Gujarat University
Ahmedabad, Gujarat, India01.2020
Bachelor of Commerce - Accounting
Hemchandracharya North Gujarat University
Patan, Gujarat, India 06.2018
Skills
- Timekeeping
- Report Generation
- Customer Service
- Customer Relations
- Billing Adjustments and Refunds
- Work Inspection
- Waste disposal
- Quality improvements
- Cleaning techniques
- Client Relations
- Teamwork and Collaboration
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Cleaner Supervisor
International Cleaning Solutions
07.2023 - Current
Customer Service Representative
Remezzo Pizza And Pasta
02.2023 - 07.2023
Master of Commerce - Accounting
Gujarat University
Bachelor of Commerce - Accounting
Hemchandracharya North Gujarat University
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