Kripa Sindhu Singh
Sydney
Summary
Salesforce Architect with extensive experience at Cognizant Technologies, successfully leading initiatives that significantly improved customer satisfaction and operational efficiency. Proficient in CI/CD practices and strategic technology planning, with a strong focus on mentoring teams and fostering cross-functional collaboration for scalable solutions. Skilled in integrating diverse environmental approaches for large-scale commercial projects, promoting sustainable design and construction practices. Deep understanding of AEC environments and regulatory requirements, ensuring compliance with government mandates through effective leadership and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Architect (Sr. Salesforce Technical Architect)
Cognizant Technologies
10.2018 - Current
- Spearheaded a strategic technology transformation initiative, leading the complete migration of a traditional media broadcasting business to a fully integrated Salesforce platform
- Directed the end-to-end architecture and implementation of a multi-org Salesforce strategy for a Global Media business and Australia’s biggest retailer, reducing infrastructure expenditure by 25% and strengthening data governance and compliance posture
- Engineered and deployed a mission-critical integration between Salesforce Service Cloud and a legacy billing platform, resulting in a 15% improvement in average case resolution time and enhanced customer service efficiency, directly impacting customer satisfaction scores
- Championed and implemented a comprehensive CI/CD DevOps pipeline for Salesforce, reducing Time to Production from 15 days to a single day (a 93% reduction), accelerating feature delivery cycles and enabling rapid response to evolving market demands
- Provided strategic technology leadership and mentorship to cross-functional teams of up to 50 Salesforce architects, developers, and analysts, fostering a culture of innovation, collaboration, and continuous improvement
- Regularly presented architectural blueprints and strategic roadmaps to C-suite executives and business stakeholders, articulating complex technical concepts and securing executive sponsorship for key initiatives
- Provided mentorship to junior developers by sharing expertise and helping them reach their full potential.
- Created detailed technical specifications for new or modified systems based on user requirements.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Created oral and written presentations for project designs and proposals.
- Ensured adherence to architectural principles throughout all stages of the SDLC process.
- Managed the entire software development life cycle from concept through deployment into production environments.
Lead Salesforce Solution Architect
SaasFocus
11.2013 - 10.2018
- Served as the Lead Solution Architect for a flagship, multi-year Salesforce digital transformation program within the Retail, Telecom, Automotive and Finance sectors, encompassing Sales, Service, and Marketing Clouds and impacting over 1000s of global users
- Established and enforced program-wide Salesforce architectural standards, governance frameworks, and best practices, ensuring consistency, scalability, and maintainability across multiple parallel project streams
- Orchestrated the solution architecture for complex business requirements, translating strategic objectives into robust, scalable, high-performance Salesforce solutions aligned with long-term business vision
- Led the architectural evaluation and selection process for Salesforce AppExchange solutions and third-party integrations, ensuring seamless integration with the core Salesforce platform and adherence to enterprise architecture principles
- Mentored and guided a team of 5 + Solution Architects, fostering their technical growth and ensuring consistent high-quality architectural deliverables across the program
Manager, Web Technologies
Novo Technologies Pvt. Ltd
05.2013 - 11.2013
- Spearheaded the transformation of Novo Technologies' customer relationship management (CRM) system, resulting in a 30% increase in customer satisfaction and an 18% increase in sales conversion rates
- Led a cross-functional team to optimise the company's website, resulting in a 30% increase in website traffic and a 20% increase in online leads
- Played a key role in closing several major IoT projects, contributing to the company's overall revenue growth of 20%
- Developed and implemented a new training program for the sales team, resulting in a 15% improvement in sales productivity
- Mentored and coached junior team members, helping them to develop their skills and advance their careers
Education
Bachelor of Technology - IT
Gautam Buddha Technical University
IIMT Institute Of Engineering And Technologies01.2012
Skills
- Sales and service clouds
- Industry and experience clouds
- CPQ and field service
- Apex programming
- Lightning web components
- Declarative development
- Security and data architecture
- Integration and performance optimization
- CI/CD practices
- DevOps methodologies
- Program and solution architecture
- Enterprise architecture principles
- Strategic technology planning
- Technology roadmapping
- Team leadership and mentoring
- Stakeholder management
- Cross-functional collaboration
- Agile methodologies
- Risk and budget management
- Telecom, media, finance, insurance, retail, manufacturing, automobile sectors
- Einstein AI technologies
Certification
- Salesforce AI Associate
- Salesforce AI Specialist
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Administrator
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Service Cloud Consultant
Skills
Sales Cloud, Service Cloud, Industry Cloud(Media), Experience Cloud, CPQ, Field Service Lightning, Apex, Lightning Web Components (LWC), Flows, Declarative Development, Security Architecture, Data Architecture, Integration Architecture, Performance Optimization, CI/CD & DevOps, Program Architecture, Solution Architecture, Enterprise Architecture Principles, Strategic Technology Planning, Technology Roadmapping, Team Leadership & Mentoring, Stakeholder Management (Executive Level & Technical), Cross-functional Collaboration, Agile & DevOps Methodologies, Risk Management, Budget Management (Played minor role only on Tech side), Telecom, Media, Finance, Insurance, Retail, Manufacturing, Automobile, Surveying, Experience developing and implementing AI-powered solutions on the Salesforce platform, including Einstein AI, Einstein Bots, and custom AI models.
Accomplishments
- Awarded Global MVP for Salesforce Practice.
- 3 Employee Of the year awards
Languages
English
Full Professional
Hindi
Native/ Bilingual
Affiliations
- Exploring and delving into the latest trends in technology to stay informed and ahead of the curve.
- Play and Follow Cricket.
References
References available upon request.
Timeline
Program Architect (Sr. Salesforce Technical Architect)
Cognizant Technologies
10.2018 - Current
Lead Salesforce Solution Architect
SaasFocus
11.2013 - 10.2018
Manager, Web Technologies
Novo Technologies Pvt. Ltd
05.2013 - 11.2013
Bachelor of Technology - IT
Gautam Buddha Technical University
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