Susma Gurung
Granville,NSW
Summary
Enthusiastic & detail-oriented food & beverage attendant with 3 year of experience in hospitality industry. Committed to provide excellent customer service with can do attitude. Posses a keen knowledge of barista and upselling technique. Familiar with alcoholic beverage and operating POS system and willing to develop skills as a gaming attendant.
Excellent team player with keen eye for detail & employs expectional problem solving & resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food And Beverage Attendent, Level 2
Novotel
09.2022 - Current
- Hosting
- Experience of Barista
- Sound knowledge of Alcoholic beverages
- Experience on operating POS.
- Handling guest complain
- Multi-tasking
Food And Beverage Attendent, Level 3
Ciccia Bella
09.2022 - 03.2023
- Hosting
- Operating POS
- Cash handling
- Handling guest complaints
- Up-selling beverage
- Problem solving
Internship Student
The Retreat Palm Dubai Mgallery by Sofitel
07.2018 - 07.2019
Education
Bachelors in Hotel Management - Bachelor of Hospitality Management
Tribhuvan University, Balkumari College
Chitwan, Nepal04.2019
Skills
- Cash Handling
- Good Communication skills
- Leadership quality and team work
- Have sound knowledge of Dietary, food handling and hygiene
- Knowledge of Ms Office & POS system
- Fast learner & can do attitude
- Multi-tasking abilities & flexible to work under pressure
Certification
RSA
RCG
References
- Mr. Jay Laga’aia, Restaurant Manager, Novotel, Sydney Olympic Park, 0420559653
- Mr. Sam Hoang Trung, Venue Manager, Ciccia Bella, Parramatta, 0450572911
Timeline
Food And Beverage Attendent, Level 2
Novotel
09.2022 - Current
Food And Beverage Attendent, Level 3
Ciccia Bella
09.2022 - 03.2023
Internship Student
The Retreat Palm Dubai Mgallery by Sofitel
07.2018 - 07.2019
Bachelors in Hotel Management - Bachelor of Hospitality Management
Tribhuvan University, Balkumari College
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