Proven to excel in customer-oriented roles, I've significantly enhanced customer satisfaction at Probe Group/Coles by adeptly troubleshooting systems and employing effective complaint resolution techniques. My bilingual proficiency in English and Vietnamese, combined with a track record in boosting sales and retaining clients, showcases my ability to meet and exceed employer expectations through dedicated service and technical assistance.
Hi, I’m
Kris Dinh
Sydney
Summary
Overview
7
years of professional experience
Work History
Probe Group/ Coles
Call Center/IT Help Desk Agent
07.2021 - Current
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed approximately 30 incoming calls, emails and faxes per day from customers with positive attitude and focus on customer satisfaction.
- Maintained user account data by initiating account access and establishing in database.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
Fitness First
Receptionist
03.2021 - 07.2021
Job overview
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Giordano
Sale Assistant
06.2017 - 03.2021
Job overview
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Stocked merchandise each Delivery, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Torrens University AustraliaSydney, NSW
Bachelor of Design from Digital Communications And Multimedia
University Overview
Western Sydney University Parramatta
Bachelor of ICT from Information Technology
06.2021
University Overview
TafeSydney
Diploma of Multimedia from Multimedia
11.2016
University Overview
Skills
- Meeting sales goals
- POS Systems
- Inventory Control
- Client Needs Assessment
- Troubleshooting systems
- Fluency in English and Vietnamese
- Customer Account Management
- Customer Retention Strategies
- Issue and Complaint Resolution
- Graphic Design Skills/ Adobe Photoshop/ Adobe Illustrator/ Adobe InDesign/ Canva
Additional Information
Additional Information
Preference:
Haroula Sideras - Giordano Townhall Store Manager: 0401 525 346
Nastiya Kino - Probe Group Team Leader: 0432 065 024
Timeline
Call Center/IT Help Desk Agent
Probe Group/ Coles
07.2021 - Current
Receptionist
Fitness First
03.2021 - 07.2021
Sale Assistant
Giordano
06.2017 - 03.2021
Torrens University Australia
Bachelor of Design from Digital Communications And Multimedia
Western Sydney University
Bachelor of ICT from Information Technology
Tafe
Diploma of Multimedia from Multimedia
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