Toni Cope

• Documented client progress and maintained accurate case notes regularly.
• Participated in ongoing training to enhance skills in mental health support.
• Assisted clients in navigating social services and accessing community resources.
• Developed positive relationships with clients by providing compassionate care and support.
• Promote independence by assisting and supervising clients while completing daily living activities.
• Coordinated with healthcare providers to ensure comprehensive care for clients.

• Coordinated community resources and support services for clients.
• Communicated effectively with families regarding client progress and needs.
• Facilitated group activities to promote social interaction among clients.
• Advocated for clients' rights and access to necessary services within the community.
• Provided emotional support and encouragement throughout process.
• Provided transportation for clients to various appointments or activities as required.

• Facilitated client expression of emotions and life events to foster self-insight and relationship understanding.
• Developed treatment plans tailored to individual assessments and goals.
• Delivered client-centered care to promote personal growth and well-being.
• Crafted culturally safe treatment plans aligning with client backgrounds and needs.
• Integrated holistic approaches and flower essences into counseling services to enhance therapeutic outcomes.

• Assisted clients with identifying feelings and behaviors by asking open-ended questions.
• Gained complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for professional practice.
• Recorded comprehensive patient histories and coordinated treatment plans.
• Provide culturally safe counseling for Aboriginal women.
• Provide clients with alternative therapies - flower essence treatments.
• Built rapport and trust with client.
• Documented service plans, treatment reports and progress notes.

• Maintained adherence to event requirements through delegation, prioritizing and management of production phases from concept to execution.
• Reserved space, equipment and personnel needed to facilitate events.
• Organized venues,budgets, guest lists, catering and event timelines.
• Culturally appropriate community liaison, engagement and inclusion of community members and small independent businesses.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.
• Mentorship- Hired and trained local youth for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.

• Managed safe and smooth food delivery at festival events for Elders tent.
• Managed market stall site map, space allocation, all communication to stall holders and retrieved payments.
• Organized guest support services for guests to meet accommodation, transportation and service needs.
• Oversaw advanced event registration and day-of check-in to handle high volume of guests.
• Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
• Selected catering services for different types of events, balancing cost, menu and term options against client demands.

• Prepared equipment and organized supplies to facilitate learning.
• Initiated creative ideas and kept recreation programs entertaining and refreshing.
• Supervised material acquisition, setup and teardown for periodic and special events.
• Monitored and controlled expenses according to budgetary guidelines.
• Mostly nature themed activities using natural resources and/or recycling.

Organisations include: Island Vibe Festival, Lines in the sand festival, Youth Link, Dunwich State Primary school, Quandamooka Yoolooburrabee Aboriginal Corporation.

• Oversaw event logistics, venue scheduling and accommodations.
• Organized event facility, food and beverage selections and audio-visual arrangements.
• Site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
• Public speaking to introduce films and content shared.
• Worked in tandem with department head to coordinate logistics of all calendar events.
• Worked together as a team with others.