Krista Gilen
Thrumster,NSW
Summary
Experienced professional with a strong background in controlled environments. Adept at maintaining stringent cleanliness standards and ensuring optimal operational conditions. Demonstrated expertise in handling sensitive equipment, adhering to strict protocols, and effectively troubleshooting technical issues. Recognized for exceptional team collaboration, flexibility, and consistently achieving high-quality results. Efficient in meeting production targets and adaptable to dynamic work environments.
Overview
31
31
years of professional experience
Work History
Club General Manager
Genesis Health And Fitness
07.2024 - Current
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Streamlined daily operations for improved efficiency, reducing costs and increasing the overall member experience.
- Achieved higher employee retention rates by establishing comprehensive training programs that fostered professional development.
- Managed staff recruitment, training, and performance evaluations to ensure a change of culture in the club.
- Cultivated partnerships with local businesses and organizations for increased visibility within the community.
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Established a positive work culture that promoted teamwork and communication among staff members.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Planned, organized, and coordinated special events and celebrations.
- Worked with marketing teams to create marketing and promotional content for social media.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Fitness Instructor
Self-Employed Fitness Instructor
09.2015 - Current
- Established my independent fitness business, running full-time group fitness classes within the first year
- Employed assistant instructor to support the increasing demand of assignments
- Designed fitness classes to effectively target the local demographics, using my ongoing specialized training to match skills and learning levels of customers
- Enhanced client experience by incorporating motivational and supportive community culture
- Hosted various successful events (fitness Masterclasses and fundraisers)
- Managing and coordinating volunteers assisting the business, as well as events
Sales Assistant
Chemplus Pharmacy, Health Elements, Blackwood Health Foods
01.2012 - 06.2015
- Participated in product promotions and special events to attract customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Assistant Retail Manager
Health Food Store
12.1993 - 06.2011
Education
Bachelor of Science - Nutrition, Naturopathy
KUL Leuven
Leuven01.1993
Skills
- Strong sales skills
- Ability to work independently
- Ability to work in a team setting
- Can-do attitude
- Personalized client approach
- Relationship management
- Stakeholder management
- Discreet
- Reliable
- Confident in MS Office, Outlook, Excell, Powerpoint
- Proficient at sales growth using social media
- CPR training
- First Aid training
- Strong language skills in English, Dutch, German, French
- Facility management
- Staff recruitment and development
Accomplishments
- Grew my independent clientele base from the ground up after moving interstate.
- Running a full-time group class schedule within the first year of operating.
- Combining independent classes with contract jobs at gyms, aged care facilities and swim centers.
- Created a portfolio large enough to employ an assistant instructor.
- Providing volunteers with purpose by helping in my fitness community.
- Successfully hosted over 50 events, either for the arts/fitness community or as fundraiser for local charities.
- Won an Australian wide sales incentive by Fusion Health.
- Generated significant growth in ad-on sales for natural health products in a pharmacy setting.
- Worked for 5 years as an assistant store manager in a health food store.
Trainingandeducation
- Social Media Marketing Training, 2021
- Certified VeraFlow instructor, 2021
- Licensed AUSTSWIM Trainer, 2017
- Licensed Zumba Fitness Instructor, 2012
- Certified Ultra Lite Nutrition Consultant, 2012
- Bachelor in Dietetics & Nutrition, 1993
Personal Information
Citizenship: Australian Citizen
Languages
English
Timeline
Club General Manager
Genesis Health And Fitness
07.2024 - Current
Fitness Instructor
Self-Employed Fitness Instructor
09.2015 - Current
Sales Assistant
Chemplus Pharmacy, Health Elements, Blackwood Health Foods
01.2012 - 06.2015
Assistant Retail Manager
Health Food Store
12.1993 - 06.2011
Bachelor of Science - Nutrition, Naturopathy
KUL Leuven
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