Kristen Doherty
Woronora Heights,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi
Engadine
10.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
Deli Worker
Coles Supermarket
Engadine
04.2021 - 06.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Streamlined daily tasks by implementing effective time management techniques during busy shifts.
Education
Bachelor of Business - Accounting
University of Technology Sydney
Sydney NSW01.2025
High School Diploma -
St John Bosco College
Engadine, NSW10.2021
Skills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
- Inventory Management
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Xero Experience
- Problem-Solving
- Basic functions in Excel
Certification
RSA Certificate
Timeline
Store Assistant
Aldi
10.2022 - Current
Deli Worker
Coles Supermarket
04.2021 - 06.2022
Bachelor of Business - Accounting
University of Technology Sydney
High School Diploma -
St John Bosco College