KRISTEN TRAN
Adelaide,SA
Summary
Experienced and dedicated Guest Service Agent and Project Officer with strong interpersonal and analytical skills, particularly understanding of different visa types. History of adapting and performing well in various roles related to Customer Service and Marketing field. Ready to apply experience and knowledge to a new position as a Quality and Compliance Visa Officer at UniSA.
Overview
10
10
years of professional experience
Work History
Guest Service Agent
Hilton Adelaide
2022.11 - Current
- Managing up to 350 bookings to follow up with guest’s special requests
- Having good knowledge of hotel service and facility to enhance up-selling opportunities and advising guests about ways to improve their stays
- Handling different types of transactions such as cash, credit cards, direct bills
- Performing check-in and check-out procedures
- Resolving guest complaints in prompt and professional manners
- Providing guests information about local areas, public transports
Marketing Project Officer
Ehrenberg-Bass Institute, UniSA
2023.03 - 2023.09
- Analysed project data in 6 categories to identify trends and areas in Marketing and provided recommendations for company's business improvements
- Monitored deadlines and milestones to keep team on track with project schedule.
- Collaborated with project team members to identify and quickly address problems.
- Monitored project progress, identified risks and took corrective action as needed
Merchandiser/Operator
JB Hi-Fi
2022.09 - 2023.01
- Operated retail tills and handling cash payments
- Ensured accurate sales records and shelves stocking
- Created product visualisations to highlight sales and promotions
- Helped customers with stock checks and online orders
- Collaborated with sales team to ensure smooth operations
Marketing Team Member
Vietnamese Student Society
2020.11 - 2022.12
- Created contents, updating posts, ads for upcoming events
- Managed social media pages such as Facebook or Instagram
- Built and developed plans for event/festivals and support coordinating the program
- Worked with internal to deliver concepts and ideas for events
- Attended team meetings to provide updates and feedbacks
Summer Vacation Scientist
Ehrenberg, Institute
2022.01 - 2022.02
- Analysed raw data with more than 1000 respondents and turn them into useful information regarding consumer behaviour
- Assessed the likelihood of marketing laws growth to be applied in different categories
- Partnered with team members to process data and present findings to senior marketing scientists weekly
- Research Category: Departments store (Team)
- Sub- category: Pharmacy (Individual)
Receptionist
Que Minh Motel
2014.01 - 2018.01
- Processed reservations and confirmation details to guests
- Created welcome spirit for high-quality guest experience
- Answered phone calls, message/email inquiries from guests
- Handled most facets of motel operations including Food-Beverage
Education
Bachelor of Business Marketing -
University of South Australia
04.2023
VSS Certificate of Participation -
USASA
2021
Skills
- Customer Service and Assistance
- Administrative Support
- Computer Skills (Microsoft Suite, Basic Canva)
- Communications, Problem-Solving and People Skills
- Project Control
- Australian Visa Type Knowledge
- Data Analytics
- Quality Assurance
Accomplishments
- University Merit Awards 2021, 2022 & 2023
- Collaborated with team of 4 in the development of Ringnes project to help the company detect the strengths and weaknesses of their business performance
- Achieved Summer Vacation Scholarship to explore how Marketing laws are applied in Pharmacy Category.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Marketing Project Officer
Ehrenberg-Bass Institute, UniSA
2023.03 - 2023.09
Guest Service Agent
Hilton Adelaide
2022.11 - Current
Merchandiser/Operator
JB Hi-Fi
2022.09 - 2023.01
Summer Vacation Scientist
Ehrenberg, Institute
2022.01 - 2022.02
Marketing Team Member
Vietnamese Student Society
2020.11 - 2022.12
Receptionist
Que Minh Motel
2014.01 - 2018.01
Bachelor of Business Marketing -
University of South Australia
VSS Certificate of Participation -
USASA
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