Kristian Capuozzolo
Edmondson Park
Summary
Caring Residential Support Worker/Client Support Specialist, knowledgeable about providing behavioural support, managing day to day tasks and therapy sessions for residents. Versatile and hardworking with a superior work ethic. Looking for a long-term position with room for growth.
Overview
14
14
years of professional experience
Work History
Residential Client Support
Odyssey House AOD Services
04.2022 - Current
- Provided counselling and crisis intervention services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Supervised up to 60 residents within facility and on community outings.
- Monitored client medications and adherence to individual treatment plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Club General Manager
Anytime Fitness
06.2019 - 08.2021
- Recruited, hired and trained to develop high-performing staff.
- Increased staff performance and engagement via motivational leadership.
- Implemented new concepts to maximize profitability.
- Managed marketing efforts by driving awareness and training staff on promotions.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Technical Sales Representative
CSG Technologies
01.2016 - 05.2019
- Collaborated with customers and asked questions to assess needs and budgets.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Attended product-related technical shows and other activities to represent company products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Sales Representative
Universal Pet Supplies
01.2014 - 01.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Customer Service/Sales Representative
Pet Pacific Pty Ltd
11.2009 - 01.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Certificate IV - Youth Work
TAFE NSW
TAFE CampbelltownCertificate - Suicide Intervention
ASIST Training
Sydney11.2023
Certificate III - Business Administration And Management
Australian Training Academy
SydneyCertificate II - Customer Contact
Australian Training Academy
SydneyHigher School Certificate -
McCarthy Catholic College
Emu PlainsSkills
- Teamwork and Collaboration
- Excellent Communication
- Report Preparation
- Individual Treatment Plan Supervision
- Individual Service Plans
- Residential Support
- Emotional and Social Support
- Individual and Group Therapy
- Mental Health Support
Accomplishments
- Collaborated with a large team in the execution of the Odyssey House AOD Residential Program.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- 2 Time Manager of the Year Award at Anytime Fitness 2019 &2020
Hobbies
Motorsports
Tabletop Wargaming
References
Available upon request
Timeline
Residential Client Support
Odyssey House AOD Services
04.2022 - Current
Club General Manager
Anytime Fitness
06.2019 - 08.2021
Technical Sales Representative
CSG Technologies
01.2016 - 05.2019
Sales Representative
Universal Pet Supplies
01.2014 - 01.2015
Customer Service/Sales Representative
Pet Pacific Pty Ltd
11.2009 - 01.2014
Certificate IV - Youth Work
TAFE NSW
Certificate - Suicide Intervention
ASIST Training
Certificate III - Business Administration And Management
Australian Training Academy
Certificate II - Customer Contact
Australian Training Academy
Higher School Certificate -
McCarthy Catholic College
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