Kristina Bitzos
Ramsgate,Australia
Summary
Dedicated professional with four years of experience in enhancing guest experiences within retail and hospitality. Expertise in resolving inquiries and training staff, combined with a business degree in progress, positions for a seamless transition into the corporate environment, focusing on operational efficiency and customer engagement.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
MGallery - The Brighton
Brighton le sands, NSW
04.2025 - 03.2026
- Resolved guest inquiries and issues to enhance guest satisfaction and loyalty.
- Delivered exceptional service in alignment with restaurant standards and core values.
- Trained new staff on service protocols and standards to enhance performance.
- Assisted in training new bartenders on drink recipes and customer service to ensure consistent service quality.
Waitress
Bass and Flinders
Sans Souci, NSW
10.2024 - 05.2025
- Resolved customer complaints and concerns promptly to ensure positive experiences.
- Managed multiple tables during busy shifts to optimize guest satisfaction.
- Provided high-quality service during charter trips to elevate guest enjoyment.
Food and beverage attendant, Bartender
The Sussex Hotel
12.2021 - 06.2024
- Expert in crafting, mixing, and serving a wide range of alcoholic and non-alcoholic beverages.
- Proficient in preparing classic cocktails and possessing a comprehensive understanding of wines, spirits, and various beverages.
- Suggested beverage options tailored to customer preferences, enhancing overall experience and engagement.
- Committed to maintaining a pristine and inviting bar environment, upholding the highest standards of cleanliness and presentation.
- Delivered exceptional customer service, communicated effectively, and resolved customer disputes to ensure satisfaction.
Bartender
Rydges Hotel - Sydney Cidery
Sydney
09.2022 - 01.2023
- Expertly mixed and served a wide range of alcoholic and non-alcoholic beverages with precision and flair.
- Delivered exceptional service to in-house and visiting patrons, creating memorable guest experiences that encouraged repeat visits.
- Collaborated with team members to streamline bar operations, enhancing overall efficiency and guest satisfaction.
- Provided a warm welcome and engaging interaction to all guests upon arrival at the hotel and bar.
Retail sales assistant
TJX Australia
Sydney
11.2019 - 11.2021
- Guided clients through purchasing process and provided post-purchase support, enhancing customer satisfaction.
- Liaised with customers and team members to ensure clear communication and foster a collaborative environment.
- Navigated and resolved challenging situations, maintaining service quality and customer trust.
- Maintained store presentation standards through effective merchandising and organization.
Education
Bachelor of Business Administration -
Australian Catholic University
03-2027
Year 12 -
Bethany College
01-2020
Skills
- Customer service
- Multitasking
- Problem solving
- Decision making
- Teamwork
- Conflict resolution
- Dependability
Languages
English
Personal Information
- Date of Birth: 08/01/2003
- Nationality: Australian
Timeline
Food and Beverage Attendant
MGallery - The Brighton
04.2025 - 03.2026
Waitress
Bass and Flinders
10.2024 - 05.2025
Bartender
Rydges Hotel - Sydney Cidery
09.2022 - 01.2023
Food and beverage attendant, Bartender
The Sussex Hotel
12.2021 - 06.2024
Retail sales assistant
TJX Australia
11.2019 - 11.2021
Bachelor of Business Administration -
Australian Catholic University
Year 12 -
Bethany College