Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Najdenovski

Truganina,VIC

Summary

Experienced in managing front-end customer service operations, overseeing checkout and service desk functions to enhance customer satisfaction. Demonstrated ability to address and resolve customer complaints effectively, ensuring a positive shopping experience. Coordinated team schedules to maintain optimal service coverage, contributing to operational efficiency in a fast-paced environment.

Overview

26
26
years of professional experience

Work History

Customer Service Manager

Coles Supermarkets
Melbourne , Vic
10.2003 - Current
  • Led Coles front-end customer service operations across checkout and service desk
  • Managed customer complaints and resolved issues with professional supermarket service
  • Scheduled team shifts and coordinated daily customer service coverage

Junior Retail Assistant

Coles Supermarkets
Altona meadows , Vic
09.2000 - 10.2003

Education

MacKillop Catholic Regional College
Werribee , Vic

Skills

  • Customer focused
  • Works well in a team
  • Fast-paced work
  • Punctual

Timeline

Customer Service Manager

Coles Supermarkets
10.2003 - Current

Junior Retail Assistant

Coles Supermarkets
09.2000 - 10.2003

MacKillop Catholic Regional College
Kristina Najdenovski