Kristine Lawrence
Springfield Lakes,QLD
Summary
Friendly receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements.
Committed to delivering excellence in all facets of customer service, administrative support and always prepared to help the team achieve company goals
Overview
4
4
years of professional experience
Work History
Receptionist
Ngāti Awa Social & Health Services
08.2023 - 12.2023
- Helped maintain office security by monitoring visitor access.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assistant to Executives P/A
- Customer Service
- Phone and email enquiries
- Data entry - patient files
- Scanning.
- Spread sheets
- Vehicle fleet management
- Organise meetings - rooms and catering
- Inventory ordering
Clinic Coordinator
Audika Hearing Clinic
09.2022 - 08.2023
- Liaised between patients, insurance companies, and government health departments.
- Ordered all clinic supplies and kept check on inventory levels.
- Established and maintained effective communication with clinicians and patients to promote high quality patient care.
- Patient data entry
- Assist patients with AMTAS testing
- Servicing of patient hearing aids
- Assisting Veterans and persons of cultural diversity
- Daily banking and payment transactions
Customer Service Officer and School Banker
First Credit Union
01.2020 - 09.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Utilized banking systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- School Banking - Visit and liaise with many school and Kohanga Reo ( Maori pre school) in the bank catchment area.
- Call Centre during the Covid 19 pandemic to effectively allow customers a streamline service.
- Participated in the organisations community run events
Education
Trident High School
Whakatane, New ZealandAllandale Primary School
Whakatane, New ZealandSkills
- Bank Deposits
- Document Control
- Claims Handling
- Report Preparation
- Time Management
- Mail distribution
- Billing and Invoicing
- Scheduling
- Customer and client relations
- Microsoft Office
- Security awareness
- Call Answering and Routing
Additional Information
REFEREES
Terri Wilkins
Manager -First Credit Union
- Email: Terri.wilkins@firstcu.co.nz
- Direct line : +64 7 306 2104
- Mobile: +64 27 468 9093
Tiffany Roia
Executive P/A - Ngāti Awa Social & Health Services
- Email: Tiffany.Roia@nash.org.nz
- Direct line: +64 7 306 0096 ext 7122
- Mobile: +64 22 394 9537
Tanya Parker
Assistant Manager -First Credit Union
- Email: Tanya.parker@firstcu.co.nz
- Mobile: +64 27 495 4322
Timeline
Receptionist
Ngāti Awa Social & Health Services
08.2023 - 12.2023
Clinic Coordinator
Audika Hearing Clinic
09.2022 - 08.2023
Customer Service Officer and School Banker
First Credit Union
01.2020 - 09.2022
Trident High School
Allandale Primary School
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