KRISTY ATKINS
Merrylands
Summary
Enthusiastic individual with high energy and rapid learning style. Excels at quickly assessing and solving problems. Extensive experience in the retail industry has honed exceptional organizational, customer service, and sales skills. Thrives in customer-facing roles, earning a reputation as a team player with a positive attitude. Remains focused and dependable in stressful situations. Confident that abilities would make a valuable asset to your team.
Overview
17
17
years of professional experience
Work History
Massage Therapist
Self-employeed
03.2022 - Current
- Assessing soft tissue dysfunction.
- Providing massage therapy to maintain, rehabilitate or augment physical function, or enhance wellbeing.
- Manipulating muscles or other soft tissues of the body.
- Providing clients with advice on how to manage or improve soft tissue conditions.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Housekeeping Cleaner
Self Employed
05.2020 - 02.2022
- Tasks will include dusting, sweeping, mopping, vacuuming, and window cleaning.
- Ensure that all assigned areas are cleaned to the highest standards.
- Adhere to health and safety guidelines and company policies.
- Report any maintenance issues or cleaning equipment malfunctions to the supervisor.
- Work independently and efficiently to complete cleaning tasks.
Retail Associate
Insport
04.2017 - 04.2020
- Managed cash register, communicated with customers and operated sales floor
- Exceeded sales and promotional goals consistently
- Opened and closed store independently, when needed
- Assisted in set up of store displays and inspected merchandise for quality
- Carrying out re-merchandising and price markdowns duties while achieving sales quotas
- Served multiple customers, discovered their needs, and made recommendations to generate sales
Stockroom Associate
Sportsgirl
07.2015 - 03.2017
- In conjunction with stockroom manager/store manager ensure stockroom is running effectively to support team to achieve store budgets
- Support stockroom manager/store manager and VM to ensure Sportsgirl standards are maintained on shopfloor
- Ensure all store reserve spaces as managed per Sportsgirl standards
- Ensure stock management procedures are followed to minimize stock loss and maximize sales
- Ensure hourly refills are conducted to Sportsgirl standards and sales requirements, ensuring all available product is represented on the shop floor with efficiency
- Advise store management team of stock shortages/overages and faults
Retail Associate
T-bar (Cotton On)
03.2013 - 06.2015
- Excellent customer service, receiving 95% in customer feedback surveys
- Stock replenishment, organising inventory room and Merchandising
- Achieving sales targets set by company
- Unsupervised opening till closing of store
- Complaint handling
- Maximising store revenue by suggesting add ons to customers
Sales Assistant
Happy Herbs
10.2012 - 03.2013
- Advising customers of our products and extensive range of herbal teas
- Promoting and selling age-old herbal remedies and superfoods
- Assisting customers with various health issues giving advice on nutritional supplements
- Stock rotation, pricing, and displays
- Training and developing new staff
- Developed a strong base of loyal customers
Sales Assistant
Platypus Shoes
09.2011 - 06.2012
- Provide exceptional customer service
- Cash handling, eftpos/ tills
- Meeting KPI's
- Stock ordering/replenishment and enquiries
- Assisting customers and other staff with knowledge of products
- Supporting other staff members with duties on request
- Monitoring change room and keep store organised
Sales Assistant
Converse Apparel
05.2008 - 09.2011
- Build and Maintain relationships with customers
- Managed customer inquiries about products
- Create a positive image of the product and the company
- Open and close of store
- Merchandising and stock replenishment
- Helped an average of 50 customers per day by responding to enquiries and finding products
Education
Microsoft Office Essentials -
University Of Sydney
01.2015
Certificate II - Computer Applications
Tafe Sydney
Sydney, NSW01.2001
High School Certificate -
Merrylands High School
Merrylands, NSW01.2000
Skills
- Proficiency in MYOB
- Word
- Excel
- Outlook
- Communication skills
- Organisational skills
- Cash handling
- POS handling
- Merchandising skills
- Motivating staff
- Training staff
- Self management skills
- Multi tasking
- Planning skills
- Time management skills
- Conflict resolution
- Problem solving skills
Career Overview
I am an enthusiastic individual with high energy and learning style which enables me to hit the ground and size up problems rapidly. Utilising my extensive experience of the retail industry to develop superb organisational, customer service and sales skills. I have been in customer facing roles my entire career. My colleagues would tell you I'm a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team.
Timeline
Massage Therapist
Self-employeed
03.2022 - Current
Housekeeping Cleaner
Self Employed
05.2020 - 02.2022
Retail Associate
Insport
04.2017 - 04.2020
Stockroom Associate
Sportsgirl
07.2015 - 03.2017
Retail Associate
T-bar (Cotton On)
03.2013 - 06.2015
Sales Assistant
Happy Herbs
10.2012 - 03.2013
Sales Assistant
Platypus Shoes
09.2011 - 06.2012
Sales Assistant
Converse Apparel
05.2008 - 09.2011
Microsoft Office Essentials -
University Of Sydney
Certificate II - Computer Applications
Tafe Sydney
High School Certificate -
Merrylands High School
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