Kristy Costello
Summary
Reliable and proudly offering 10 years of experience in the Bar, food. beverage and Gaming industry.
Professional service. , handling cash skill.
Dedicated to creating inviting environment for both customers and staff.
Passionate Beauty Therapist with 4 years of experience. Offering extensive understanding of personalized and detailed body care with talent for upselling products while maintaining long-term customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar/Beverage and Gaming Attendant
Broadbeach Bowls Club
04.2021 - 08.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Beauty Therapist
Beauty Of Glamour
01.2017 - 05.2022
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Followed up with customers to increase satisfaction with purchases and services.
Assistant Manager
ALH Venues
02.2013 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, and reducing discrepancies.
- Completed regular stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and to all staff.
- Supervision over 30+ employees, including hourly control.
- Involved in many large entertainment events, maintained a great level on all events scheduled per week.
- Mentored team members to enhance professional development and future success with in the workplace.
- Helped with planning schedules and delegating assignments to meet all demands.
Education
Beauty Diploma - Beauty
Griffith University
Gold Coast, QLD01.2017
Skills
- POS System Operation
- Customer Service
- Multitasking Abilities
- Scheduling Staff
- Budget Management
- Training and Development
- Staff Supervision
- Cash Handling
- Beverage Knowledge
- Team Leadership
- Menu Development
Certification
- RSA
- RSG
- TAB Training
- Beauty Diploma
references
Coin Whitworth -VM ALH Venue
0438663584
David Furlong -VM ALH Venue
0429481678
James Ferguson- VM ALH Venue
0422040537
Elle Faulkner- Beauty Glamour
0423552142
Coleen Gilbert- GM Broadbeach Bowls Club
0408608449
Timeline
Bar/Beverage and Gaming Attendant
Broadbeach Bowls Club
04.2021 - 08.2023
Beauty Therapist
Beauty Of Glamour
01.2017 - 05.2022
Assistant Manager
ALH Venues
02.2013 - 04.2020
Beauty Diploma - Beauty
Griffith University
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