Kristy Farr
YOWIE BAY,NSW
Summary
Experienced and personable Senior Account Manager with a strong history of delivering client-focused solutions and successfully managing multiple projects. A valuable team player, with a positive attitude, co-ordinating internal and external teams to meet client requirements. Excellent critical thinking, problem-solving and communication skills.
Overview
13
13
years of professional experience
Work History
Senior Account Manager
Total Image Group
03.2016 - 12.2023
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions and product offerings for clients specific requirements.
- Coordinated effective problem-solving and collaboration across internal and external teams to ensure seamless delivery of products and services to clients.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Conducted regular reviews of clients performance against targets – taking corrective action as necessary if any shortfalls were identified.
- Boosted client satisfaction by effectively managing and resolving account issues.
Account Manager
Actioncorp
02.2011 - 03.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with product and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Skills
- Partnership Development
- Customer Relations
- Teamwork and Collaboration
- Client Relationship Management
- Customer Satisfaction
- Converting Leads
- Product Development
- Overcoming Objections
Timeline
Senior Account Manager
Total Image Group
03.2016 - 12.2023
Account Manager
Actioncorp
02.2011 - 03.2016
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