Kristy Glasson
Miners Rest
Summary
Attentive Customer Service Representative with many years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
24
24
years of professional experience
Work History
Process Worker
McCain Foods
10.2014 - Current
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Weighed and measured items to prevent waste and meet quality standards.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
- Entered data into computer tracking system and filed paperwork according to procedures.
Sales Assistant
Super Amart Furntiure
03.2011 - 11.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
Crew Member to Restaurant Manager
Hungry Jack's
06.2000 - 03.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Banking,Answering phones,
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Sebastopol Secondany Collage
Sebastopol, VICSkills
- Workplace Safety
- Production Scheduling
- Housekeeping skills
- Attention to Detail
- Cash Handling
- Goal-Oriented
- Sales expertise
- Complex Problem-Solving
- Processing payments
- Point of sale operation
- Customer Service
- Reliable and Responsible
- Organization
Referees
- Helen Quick McCain Foods: 0418337503
- Shane Jones Senior Controller McCain Foods: 0417517734
- Tony Tomlin's: Assistant sales Manager Super Amart: 0427633876
Timeline
Process Worker
McCain Foods
10.2014 - Current
Sales Assistant
Super Amart Furntiure
03.2011 - 11.2012
Crew Member to Restaurant Manager
Hungry Jack's
06.2000 - 03.2011
High School Diploma -
Sebastopol Secondany Collage
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