Kristy Hamilton
Glenden,QLD
Summary
Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Administration Officer
Blackdown Accommodation Services
Glenden, Queensland
06.2019 - Current
- RMS - Accommodation Reservations/Bookings - 400
- Managed team petty cash, purchase orders and account transactions.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Processed purchase orders and financial reports
- Approval of financial invoices
- Ordering for Office supply's and Catering orders
- Coached employees through day-to-day work and complex problems.
- Interpreted management directives to define and document administrative staff processes.
Office Manager
Compass Group
Moranbah, QLD
9 2015 - 06.2019
- Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
- Handled all incoming business and client requests for information.
- Organized and managed program development from conception through successful execution.
- Recruited, hired, trained and supervised administrative office staff of 9
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Oracle and 1SAP software.
- Completed bi-weekly payroll for 120 employees.
- Managed daily operations.
- Oversaw and managed all site accommodation requirements - 1500
MOOKA VILLAGE, OFFICE MANAGER
Compass Group
Port Hedland, WA
3 2013 - 9 2015
- VAMS - Accommodation Reservations for BHP & Contractors 1600 SAMS.
- Accommodation Reservations BHP Flight and accommodation booking coordination.
- Client monthly reports.
- All site staff payroll.
- Concur- Flights and accommodation booking system.
- Approval of financial invoices.
- Enable - Applications for new employees to be approved for site.
- Ordering & Stock Take for Retail Shop
- EOM statement performed
KURRA VILLAGE, OFFICE MANAGER
Compass Group
Newman, WA
9 2010 - 3 2013
- Customer Service.
- VAMS - Accommodation Reservations for BHP & Contractors - 1600.
- SAMS - Accommodation Reservations BHP.
- Medical bookings Flight and accommodation booking coordination increased to 120 Staff
- Pay Global services (Payroll)
- Concur- Flights and accommodation booking system.
- Approval of financial invoices.
- Enable - Applications for new employees to be approved for site.
- Updating Rosters with flights, Annual Leave and Sick Leave.
- Liaising with Head Office for recruitment of staff.
- Contract requests for new employees.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Arranged corporate and office conferences for company employees and guests
- Developed standard operating procedures for all administrative employees
ADMINISTRATION CLERK SUPERVISOR
HAIL CREEK VILLAGE - ESS
Hail Creek, QLD
9 2009 - 8 2010
- Pay Roll (Pay Global) VAMS - Accommodation Reservations for Rio & Contractors - 700 Rooms.
- End of Month Billing.
- Managed maintenance register.
- Staff Supervision.
- ESMS, daily takings and banking.
- PAP - Invoice Approval Stock take & Ordering of stock.
- Cleaning Rosters.
- Accommodation Bookings for 84 rooms.
- Supervision of all staff.
- Maintain running of camp in Managers absent.
- Verified data integrity and accuracy.
Administrative Assistant
Compass Group
Middlemount, QLD
1 2007 - 9 2009
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area.
- Worked successfully with different methods of data collection.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed over 50 Customers calls per day
- Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications and merit increases.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Skills
- Microsoft Office
- Problem solving
- Recruitment and onboarding
- Travel coordination
- Payroll and budgeting
- Account Reconciliation
- File Maintenance
- Accounting expertise
- Database administration
- Policy and procedure modification
- Scheduling
References
Eric Cleaver - Blackdown Accommodation Services
Mine site Cleaning Manager
0432439833
Sam Steele - ESS
Office Manager
0467 881 534
Training
2014 - CERT 4 Hospitality
2012 – Lifting and carrying
2012 – Safety Leadership
2012 – Balance Scorecard Audit
2012 – Risk Management Essentials
2012 – Incident Investigation
Timeline
Administration Officer
Blackdown Accommodation Services
06.2019 - Current
Office Manager
Compass Group
9 2015 - 06.2019
MOOKA VILLAGE, OFFICE MANAGER
Compass Group
3 2013 - 9 2015
KURRA VILLAGE, OFFICE MANAGER
Compass Group
9 2010 - 3 2013
ADMINISTRATION CLERK SUPERVISOR
HAIL CREEK VILLAGE - ESS
9 2009 - 8 2010
Administrative Assistant
Compass Group
1 2007 - 9 2009