Kristy Phillips

Managing Listings and Contracts: This includes ensuring all documentation is accurate, coordinating with clients, and maintaining compliance with regulations.

Client Communication: This includes communicating with clients, both buyers and sellers, to provide updates, gather necessary information, and ensure a smooth transaction process.

Coordinating Sales Transactions: This involves liaising between buyers, sellers, agents, and other stakeholders to ensure deadlines are met and paperwork is completed correctly.

Database and CRM Management: This includes data entry, updating records, and generating reports as needed.

Administrative Support: This includes scheduling appointments, preparing documents, and responding to inquiries.

Overseeing the daily operations of the clinic, including managing staff members, scheduling and rostering their works, and helping them meet or exceed expectations and company objectives at all times.

Accomplishing a variety of tasks such as conducting meetings, dealing with medical supply inventory, maintaining medical records, as well as developing and implementing business strategies in conjunction with the Dentist.

Effectively coordinating hiring efforts, assisting staff members through mentorship and training, conducting performance appraisals, and providing a clear onboarding pathway for newly hired employees.

Cultivating and maintaining strong, long-term relationships with patients, whilst providing high-quality and continuous improvement in service delivery, resulting in positive outcomes.

Showcasing experience by supporting simplification and standardisation of processes to enhance and accelerate dental operations efficiencies.

Maintaining ongoing communication with all employees on various issues that require priority attention, ensuring dental requirements are met on time, and processes are communicated consistently.

Ensuring that service delivery complies with appropriate legislations, accepted professional standards, organisational policies and procedures, and other regulatory requirements.

Efficiently communicating with patients regarding their dental and medical histories, also assisting them in completing all necessary forms and documentations.

Carrying out all duties as a receptionist in a professional manner, including handling phone calls and emails, and ensuring that the reception area is tidy and presentable at all times.

Proficiently organising the company's filing system, handling dental appointments, managing billings, and processing payments in accordance with HIPAA regulations.

Competently and confidently dealing with patient enquiries and complaints, providing appropriate solutions, and following up to ensure resolution, promoting 100% customer satisfaction.

Displaying ability to react well under pressure, handle and balance coinciding demands, work with frequent interruptions, and perform tasks at expected levels of professionalism.

Guaranteeing that all patients, families, visitors and staff members are treated with respect, dignity and courtesy - consistently promoting an environment that is free from harassment and discrimination.

Performing a wide range of duties such as monitoring and checking meter readings, instigating follow ups to ensure accurate charges, as well as analysing and resolving discrepancies.

Demonstrating effectiveness in entering meter read details, processing and updating billing information and metering data, and ensuring all meters are read and customers are billed accurately.

Delivering a highly professional, courteous, genuine personality and attitude toward management, colleagues and customers to sustain an enjoyable atmosphere.

Organising and prioritising assigned work and schedules to accommodate multiple demands, turnaround time requirements, and commitment in the workplace.