Kristyna Burgerova

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Facilitated communication between departments, improving overall organizational efficiency.
• Enhanced front office efficiency by streamlining appointment scheduling processes.

• Responsible for the timely outsourcing and efficient external resources management, adhering procurement policy in alignment with Digital Technology strategy and roadmap goals.
• Direct contact to external suppliers - I have improved the collaboration and smooth workflow between our internal and vendor systems.

• Close cooperation with my colleagues from PO&D across Europe area (EMEA region).
• Participation on Kick-off meetings with hiring leaders and recruiter and managing any requests regarding to hiring process.
• Responsible for creating job adverts, screening incoming CV´s, coordinating interviews, posting and managing positions in SAP system.
• Direct contact to candidates during recruitment process.

• Working on Škoda Auto Press Events in different positions as Coordinator, Navigator or Location Manager.
• I participated on following Press Events: Škoda Superb, Škoda Kamiq, Škoda Octavia (covered), Škoda Octavia Presentation.
• Responsibility for running the event at particular location. Managing four different teams: shuttle, day and night service, washing team, and single navigators.
• Every Press Event works in different way and on different place so I needed to be highly adaptable to be able to provide high quality of service for journalists.

• Delivered outstanding customer service to spa and hotel guests in English.
• Managed bookings, invoicing, and payment handling with attention to detail.
• Assisted in promoting wellness packages and managing guest inquiries.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Maintained Spa social media, information.

• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
• Developed lasting, professional relationships with families by encouraging open communication, and delivering on-time feedback.

Hotel Best Western Antlers - Hotel Staff Member

• Held various roles at a hotel - mainly housekeeping, helping during the hotel breakfasts. Occasionally a receptionist.

Mexican Restaurant Guadalajara

• Waitress position.
• Gained hands-on experience in hospitality and service excellence.

• Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to members.
• Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
• Enhanced gym member experience by providing exceptional customer service at the front desk.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Followed safety protocols while handling sharp tools or dangerous chemicals.