Krisztina Papp
Coburg North,Australia
Summary
Experienced Retail Manager with a strong background in customer service, team leadership, and operational management within high-volume environments. Proven ability to lead teams, drive sales performance, and deliver exceptional customer experiences. Skilled in multitasking, problem-solving, and maintaining high standards of store presentation and compliance. Seeking to contribute to a dynamic and growth-focused organisation.
Overview
14
14
years of professional experience
2018
2018
years of post-secondary education
Work History
Retail Manager
Chemist Warehouse
04.2023 - Current
- Deliver high-level customer service and handle complex enquiries
- Manage stock levels, inventory control, and replenishment
- Coordinate catalogue promotions and in-store displays
- Support staff training, development, and performance
- Resolve staffing issues and stock discrepancies efficiently
- Foster a positive and collaborative team environment
Duty Store Manager
ALDI Supermarkets
Airport West
01.2022 - 03.2023
- Managed daily operations and supervised a team of 10+ staff
- Led team performance in a fast-paced, high-volume environment
- Handled customer enquiries and complaints professionally
- Ensured store standards, efficiency, and compliance
- Demonstrated strong initiative and leadership skills
Clinic Manager / Skin & Laser Therapist
Myskin Clinics
Northcote
05.2019 - 01.2022
- Performed advanced skin and laser treatments
- Managed daily operations including opening/closing procedures
- Handled bookings, payments, and client consultations
- Achieved individual and clinic sales targets
- Managed stock, ordering, and client treatment plans
- Provided professional skincare recommendations
Beauty Therapist
Complexion Beauty Therapy
Brunswick
10.2018 - 05.2019
- Delivered a range of beauty services including facials and IPL treatments
- Provided exceptional face-to-face customer service
- Managed reception duties and appointment scheduling
- Maintained high hygiene and service standards
Store Assistant
ALDI Supermarkets
Brunswick
06.2012 - 09.2018
- Operated registers and handled cash transactions efficiently
- Replenished stock within strict timeframes
- Worked effectively in a fast-paced environment
- Demonstrated initiative and strong work ethic
Liquor Assistant
Dan Murphy’s
Coburg
11.2011 - 01.2012
- Assisted customers with product selection
- Handled EFTPOS transactions and cash
- Maintained stock presentation and store standards
Education
Diploma of Beauty Therapy -
Victoria University
High School Certificate -
Mercy College
CoburgSkills
- Customer Service Excellence
- Team Leadership & Staff Training
- Stock Control & Inventory Management
- Visual Merchandising & Promotions
- Cash Handling & EFTPOS Operations
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- Adobe Photoshop & Image Editing
Timeline
Retail Manager
Chemist Warehouse
04.2023 - Current
Duty Store Manager
ALDI Supermarkets
01.2022 - 03.2023
Clinic Manager / Skin & Laser Therapist
Myskin Clinics
05.2019 - 01.2022
Beauty Therapist
Complexion Beauty Therapy
10.2018 - 05.2019
Store Assistant
ALDI Supermarkets
06.2012 - 09.2018
Liquor Assistant
Dan Murphy’s
11.2011 - 01.2012
Diploma of Beauty Therapy -
Victoria University
High School Certificate -
Mercy College