Kritika Dhakal
Allawah,NSW
Summary
Driven and goal-oriented professional with extensive experience in customer service and sales, notably at Peter Alexander Sleepwear. Excelled in cash handling and sales expertise, increasing sales through strong customer relationships. Demonstrated leadership as a Shift Supervisor at Pulp And Grind Pty Ltd, ensuring operational efficiency and high levels of customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Peter Alexander Sleepwear- The Just Group
Domestic Airpot Sydney Terminal 2
06.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Shift Supervisor
Pulp And Grind Pty Ltd
Domestic Airpot Terminal 2
12.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Managed daily stock levels and placed orders to ensure smooth business operations.
Food Runner
Elcamino Cantina
Sydney The Rocks
07.2019 - 02.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Kept detailed knowledge of and followed all food safety guidelines.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Sydney, NSW02.2027
Bachelor of Accounting - Accounting
Crown Institute of Higher Education
Sydney, NSW02.2022
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
Certification
- [CHC33015 - Certificate III in Individual Support (Ageing & Disability)] placement - [120 hours]
- [CPR AND FIRST AID]-[3 HRS PRACTICAL+5-10HRS ONLINE THEORY]
Timeline
Sales Assistant
Peter Alexander Sleepwear- The Just Group
06.2023 - Current
Shift Supervisor
Pulp And Grind Pty Ltd
12.2021 - 06.2024
Food Runner
Elcamino Cantina
07.2019 - 02.2021
Bachelor of Nursing - Nursing
Australian Catholic University
Bachelor of Accounting - Accounting
Crown Institute of Higher Education