Ksenia Cosmo
Richmond, Melbourne,VIC
Summary
Customer-focused retail associate with experience in upselling, team collaboration, and delivering positive in-store experiences. Adaptable and reliable in fast-paced environments, with a strong focus on supporting sales teams, and ensuring high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Michael Hill Jeweller
Bourke Street, VIC
2024.09 - 2025.06
- Welcomed customers and supported sales staff to ensure smooth in-store operations.
- Assisted with customer flow, appointments, and store presentation.
Retail Sales Associate
APM Monaco
Chadstone, VIC
2024.01 - 2025.06
- Increased diamond sale by 5% when introduced.
- Achieved sales targets through strategic upselling and customer engagement.
- Provided high-quality customer service.
- Maintained accurate stock levels, organizing showcases and displays for presentation.
Accounts Payable and CATI Interviewer
Roy Morgan Research
Melbourne CBD, VIC
2022.01 - 2024.02
- Processed invoices and ensured timely payments through accounting systems.
- Maintained accurate financial records by matching orders with corresponding invoices.
- Managed accounts payable and receivable functions, including invoicing, payments, and collections.
- Recorded responses accurately using CATI software during survey sessions.
- Conducted telephone interviews with diverse participants for market research projects.
Retail Sales Associate and Model
Tatyana Didenko Bridal Couture
Caufield, VIC
2021.03 - 2023.01
- Assisted customers in selecting bridal gowns and accessories.
- Maintained store cleanliness and visual displays to attract customers.
Education
Bachelor of Engineering (Aerospace Engineering) (Honours)/Bachelor of Business - Engineering
Royal Melbourne Institute of Technology
Melbourne, Victoria, VIC2027-12
Bachelor of Business - Economics
EBS Universität für Wirtschaft und Recht
Oestrich-Winkel, Germany2025-12
High School Diploma -
Melbourne Girls Grammar School
Melbourne VIC2022-12
Skills
- POS system operation
- Sales report generation
- Visual merchandise
- Financial recordkeeping
- Upselling proficiency
- Bookkeeping
- Attention to detail
Certification
Fluent in Russian
Timeline
Concierge
Michael Hill Jeweller
2024.09 - 2025.06
Retail Sales Associate
APM Monaco
2024.01 - 2025.06
Accounts Payable and CATI Interviewer
Roy Morgan Research
2022.01 - 2024.02
Retail Sales Associate and Model
Tatyana Didenko Bridal Couture
2021.03 - 2023.01
Bachelor of Engineering (Aerospace Engineering) (Honours)/Bachelor of Business - Engineering
Royal Melbourne Institute of Technology
Bachelor of Business - Economics
EBS Universität für Wirtschaft und Recht
High School Diploma -
Melbourne Girls Grammar School