Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ksenia Cosmo

Ksenia Cosmo

Richmond, Melbourne,VIC

Summary

Customer-focused retail associate with experience in upselling, team collaboration, and delivering positive in-store experiences. Adaptable and reliable in fast-paced environments, with a strong focus on supporting sales teams, and ensuring high customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Concierge

Michael Hill Jeweller
Bourke Street, VIC
09.2024 - 06.2025
  • Welcomed customers and supported sales staff to ensure smooth in-store operations.
  • Assisted with customer flow, appointments, and store presentation.

Retail Sales Associate

APM Monaco
Chadstone, VIC
01.2024 - 06.2025
  • Increased diamond sale by 5% when introduced.
  • Achieved sales targets through strategic upselling and customer engagement.
  • Provided high-quality customer service.
  • Maintained accurate stock levels, organizing showcases and displays for presentation.

Accounts Payable and CATI Interviewer

Roy Morgan Research
Melbourne CBD, VIC
01.2022 - 02.2024
  • Processed invoices and ensured timely payments through accounting systems.
  • Maintained accurate financial records by matching orders with corresponding invoices.
  • Managed accounts payable and receivable functions, including invoicing, payments, and collections.
  • Recorded responses accurately using CATI software during survey sessions.
  • Conducted telephone interviews with diverse participants for market research projects.

Retail Sales Associate and Model

Tatyana Didenko Bridal Couture
Caufield, VIC
03.2021 - 01.2023
  • Assisted customers in selecting bridal gowns and accessories.
  • Maintained store cleanliness and visual displays to attract customers.

Education

Bachelor of Engineering (Aerospace Engineering) (Honours)/Bachelor of Business - Engineering

Royal Melbourne Institute of Technology
Melbourne, Victoria, VIC
12-2027

Bachelor of Business - Economics

EBS Universität für Wirtschaft und Recht
Oestrich-Winkel, Germany
12-2025

High School Diploma -

Melbourne Girls Grammar School
Melbourne VIC
12-2022

Skills

  • POS system operation
  • Sales report generation
  • Visual merchandise
  • Financial recordkeeping
  • Upselling proficiency
  • Bookkeeping
  • Attention to detail

Certification

Fluent in Russian

Timeline

Concierge

Michael Hill Jeweller
09.2024 - 06.2025

Retail Sales Associate

APM Monaco
01.2024 - 06.2025

Accounts Payable and CATI Interviewer

Roy Morgan Research
01.2022 - 02.2024

Retail Sales Associate and Model

Tatyana Didenko Bridal Couture
03.2021 - 01.2023

Bachelor of Engineering (Aerospace Engineering) (Honours)/Bachelor of Business - Engineering

Royal Melbourne Institute of Technology

Bachelor of Business - Economics

EBS Universität für Wirtschaft und Recht

High School Diploma -

Melbourne Girls Grammar School
Ksenia Cosmo