Kun Liu
Kew,VIC
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Probe CX through effective workload management and motivational skills. Excelled in performance coaching, significantly improving employee relations and aligning departmental goals with corporate governance. Skilled in workforce planning and customer focus, consistently achieving results beyond expectations. Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Probe CX
08.2022 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Started as an customer service representative, then in January 2024 given opportunities to become a Team leader to progress my employment.
Forklift Operator
Ozpack
03.2022 - 03.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Warehouse Packer
Horner Recuritment
10.2021 - 02.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Kitchen Hand
Little Sunflower
01.2021 - 02.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Swimming Teacher
Starfish
01.2021 - 04.2021
- Managed equipment inventory, ensuring availability of necessary tools for effective instruction while minimizing costs associated with replacements or repairs.
- Provided constructive feedback to students, helping them identify areas for improvement and develop their swimming abilities.
- Enhanced student safety by enforcing pool rules and maintaining a vigilant watch during lessons.
- Contributed to the development of school-wide aquatic programs, ensuring comprehensive coverage of swimming skills.
Education
Bachelor of Arts - Criminology
Monash University
Melbourne, VIC10.2024
Skills
Customer Focus
Workload Management
Motivational Skills
Influencing skills
Employee Scheduling
Performance Coaching
Workforce Planning
Corporate Governance
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Team Leader Manager
Probe CX
08.2022 - Current
Forklift Operator
Ozpack
03.2022 - 03.2022
Warehouse Packer
Horner Recuritment
10.2021 - 02.2022
Kitchen Hand
Little Sunflower
01.2021 - 02.2022
Swimming Teacher
Starfish
01.2021 - 04.2021
Bachelor of Arts - Criminology
Monash University
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