Kun Qian
Sunnybank,QLD
Summary
Compassionate and resourceful professional with Master's Degrees in Social Work and Hospitality, combined with direct experience through internships and community-driven experiences. Utilizes communication, coordination, and relationship-building skills to provide service and resource supports for diverse beneficiaries, promoting social development. Strictly adheres to mandated safety systems, improvement initiatives, related training, and other SOPs to maintain efficient workflows.
Overview
8
8
years of professional experience
Work History
Support Worker
Allgood care
Brisbane
11.2022 - 09.2023
- Mainly provides domestic support and care for clients both physically and mentally. Understanding the importance of relationships with clients and able to work with empathy
- Working under strict regulations and supervision to ensure the quality of provided services. Demonstrated self-initiative and effective collaboration during working with colleagues and clients
- Formed trusted relationships with clients, referral partners, and other service providers.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
Placement Student
Baptcare
Hobart
05.2021 - 08.2021
- Works under the direction and supervision of social workers to provide practical assistance in day-to-day administration of resident care and community services
- Showcased tact and sensitivity when communicating with clients while maintaining transparency, clarity, and a positive environment to foster meaningful interactions
- Promptly responds to assistance requests from residents, social workers, and other staff to ensure the proper delivery of patient services while minimizing issues through resourceful problem-solving
- Demonstrated self-initiative and effective collaboration during training and onboarding sessions with Social Workers including home visits to learn and master industry-best practices
- Accomplished over 10 assigned tasks by virtue of foundational knowledge, skills, and experience in social work.
Placement Student
Department of Education & Salvation Army Australia
Hobart
08.2020 - 11.2020
- Supported 2 community services and other charitable initiatives advocated by non-profit organizations servicing diverse populations around the Hobart City general area
- Exposed to various community services, resources, and partners, instrumental in further cementing firm knowledge and understanding of industry procedures and networks
- Experienced meaningful direct client/patient work through collaboration with colleagues and other partners, following and upholding efficient workflow to enable seamless service coordination
- Maintained up-to-date service information and organizational database through in-house systems and SOPs, meticulously recording, organizing, and coordinating data to authorized stakeholders.
Internship
Hong Kong Student Aid Society
HONG KONG
09.2016 - 10.2016
- Functioned as an eager learner and reliable supporter to over 20 teenagers throughout internship for this organization, focused on providing youth welfare and professional success
- Handled 2 case managements to monitor group sessions and activities under mandated procedures and policies
- Served as an advocate for inclusivity and diversity by developing skills instrumental in working with culturally diverse young people.
Beverage Attendant
Gong Cha
Chermside & Springfield, QLD
04.2020 - Current
- Delivered exceptional customer service to hundreds of customers everyday by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with other staff to facilitate efficient service.
Education
Master of Social Work -
University of Tasmania
Hobart, Tasmania11.2021
Master of Tourism, Hotel & Event Management -
University of Queensland
Brisbane, Queensland06.2019
Bachelor of Laws, Social Work -
East China University of Science & Technology
Shanghai, China06.2017
Skills
- Client Relationship Management
- Passionate
- Effective Communication
- Transfer Techniques
- Service Delivery & Coordination
- Adaptability & Versatility
- Time Management
- Flexible schedule and availability
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Support Worker
Allgood care
11.2022 - 09.2023
Placement Student
Baptcare
05.2021 - 08.2021
Placement Student
Department of Education & Salvation Army Australia
08.2020 - 11.2020
Beverage Attendant
Gong Cha
04.2020 - Current
Internship
Hong Kong Student Aid Society
09.2016 - 10.2016
Master of Social Work -
University of Tasmania
Master of Tourism, Hotel & Event Management -
University of Queensland
Bachelor of Laws, Social Work -
East China University of Science & Technology