Summary
Overview
Work History
Skills
Timeline
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Kurt Pike

Melbourne,VIC

Summary

Proven leader in hospitality management, adept at fostering guest relations and team management, demonstrated at Loch & Key. Excelled in streamlining operations and enhancing customer satisfaction, ensuring a loyal customer base. Skilled in health and safety protocols and adept at relationship building, significantly contributing to operational efficiency and team cohesion.

Overview

3
3
years of professional experience

Work History

Assistant Venue Manager

Loch & Key
10.2023 - 05.2024
  • Worked effectively in fast-paced environments.
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
  • Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.

Bar Manager

Crossley St Cantina
12.2022 - 10.2023
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bar Supervisor

Loch & Key
10.2021 - 12.2022
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.

Bartender

Trinket Bar
04.2021 - 08.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Skills

  • Health and safety
  • Team Management
  • Guest Relations
  • Staff Scheduling
  • Food and beverage knowledge
  • Relationship Building

Timeline

Assistant Venue Manager

Loch & Key
10.2023 - 05.2024

Bar Manager

Crossley St Cantina
12.2022 - 10.2023

Bar Supervisor

Loch & Key
10.2021 - 12.2022

Bartender

Trinket Bar
04.2021 - 08.2021

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Kurt Pike