Kurush Pavri
Adelaide,South Australia
Summary
Dynamic Home Finance Manager at Westpac Group with a proven track record in regulatory compliance and risk management. Achieved significant sales growth and optimized operational efficiency through strategic initiatives. Renowned for delivering exceptional customer service and leveraging mortgage lending expertise to enhance client satisfaction and drive business success.
Overview
19
19
years of professional experience
Work History
Home Finance Manager
Westpac Group
Adelaide, Australia
08.2021 - Current
- Providing customers with expert guidance to effectively structure their loan applications.
- Efficiently resolving customer queries in home finance, demonstrating a commitment to prompt effective service that exceeds expectations.
- Execute end-to-end home finance assessments, ensuring responsible lending practices and alignment with compliance regulations.
- Leverage digital platforms to streamline loan processes, ensuring seamless and efficient customer interactions.
- Maintain high accuracy in financial transactions, ensuring adherence to internal policies, risk mitigation strategies, and industry regulations.
- Collaborate cross-functionally with teams to enhance digital sales initiatives, driving customer engagement and satisfaction.
- Continuously refine Standard Operating Procedures (SOPs) to optimize workflow and improve operational efficiency.
- Provide insights and recommendations to strengthen compliance frameworks and minimize financial risk exposure.
Customer Partnerships Consultant
Westpac Group
Adelaide, Australia
07.2018 - 07.2021
- Served as a trusted advisor for third-party agencies, expertly handling complex financial complaints and escalations.
- Conducted risk assessments and deep-dive investigations, ensuring regulatory compliance and positive customer outcomes.
- Played a key role in developing Standard Operating Procedures (SOPs) and refining risk mitigation strategies.
Category Management Leadership Roles
Indian Experience
Mumbai, India
06.2006 - 12.2017
- Secured over AUD 75M in sales growth through strategic vendor negotiations and pricing strategies.
- Achieved cost reductions exceeding AUD 1M within six months by negotiating high-value contracts.
- Spearheaded rollout of India’s first hybrid store, setting new industry standards in retail.
- Optimized e-commerce and supply chain systems during digital retail transitions.
Education
Bachelor of Commerce - Accountancy & Audit
University of Mumbai
08-2021
RG-146
Kaplan Professional
Austaliar08-2021
MBA - E-Business & Retail
Welingkar Institute of Management
Skills
- Regulatory compliance
- Risk management
- Standard operating procedures
- Mortgage lending expertise
- Home loan assessment
- Banking software proficiency
- End-to-end lending lifecycle management
- Due diligence and application processing
- Customer service excellence
- Stakeholder collaboration
References
References available upon request.
Timeline
Home Finance Manager
Westpac Group
08.2021 - Current
Customer Partnerships Consultant
Westpac Group
07.2018 - 07.2021
Category Management Leadership Roles
Indian Experience
06.2006 - 12.2017
Bachelor of Commerce - Accountancy & Audit
University of Mumbai
RG-146
Kaplan Professional
MBA - E-Business & Retail
Welingkar Institute of Management
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