Ky Lewis
Adelaide,SA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Drakes Supermarkets. Excelled in staff conflict resolution and cross-training, boosting team agility. Skilled in CRM and effective communication, adept at multitasking and adaptability. Achieved significant improvements in service delivery and employee engagement through innovative management strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Drakes Manager
Drakes Supermarkets
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
McDondals Worker
McDonald's
05.2023 - 03.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Woodcroft College
Morphett Vale, SA12.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Adaptability and Flexibility
- Multitasking
- Reliability
Accomplishments
Team captain of 3 sporting teams for club and school
basketball
grand final winner 3x
team captain for 5 years
starting position in division 2 club basketball
Timeline
Drakes Manager
Drakes Supermarkets
03.2024 - Current
McDondals Worker
McDonald's
05.2023 - 03.2024
High School Diploma -
Woodcroft College
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