Summary
Overview
Work History
Education
Skills
Completed Courses
References
Timeline
Generic

Summer Keen

Gladstone

Summary

Currently completing Grade 11 at Toolooa State High School. A reliable employee seeking a casual position. Offering excellent communication and good judgment.

Overview

3
3
years of professional experience

Work History

Drakes Customer Service Assistance

Drakes Supermarkets
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Trained new employees on company procedures, products, and best practices in customer service.

Kitchen Staff Member

Fresh Fix Gladstone
10.2022 - 01.2023
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.


Sandwich Artist

SUBWAY®Restaurants
11.2021 - 02.2022
  • Assisted customers in choosing menu items by providing food complementing information.
  • Greeted guests, promoted specials and took orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

Toolooa State High School
Gladstone, QLD

Skills

  • Excellent Communication
  • Problem-Solving
  • Teamwork and Collaboration
  • Cash Register Operation
  • Customer Assistance

Completed Courses

RSA SITHFAB002

References

Melissa King

Mels Magic Hair

0407497229

Mandy Young

Toolooa State High School

0409620346

Timeline

Drakes Customer Service Assistance

Drakes Supermarkets
07.2023 - Current

Kitchen Staff Member

Fresh Fix Gladstone
10.2022 - 01.2023

Sandwich Artist

SUBWAY®Restaurants
11.2021 - 02.2022

Toolooa State High School

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Summer Keen